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Lorenzo Miguel Trono
IT Loan Support Jr.
Bacoor, Province Of Cavite
Summary
Application support professional with strong foundation in technical troubleshooting and system optimization. Known for delivering high-quality support and resolving complex software issues efficiently. Collaborative team player with keen focus on achieving results and adapting to changing requirements. Skilled in problem-solving and effective communication.
Overview
7
7
years of professional experience
2
2
Languages
Work History
IT Loan Process Support Jr
EMAPTA Philippines
07.2022 - Current
- Delivered remote support to clients, guaranteeing prompt resolution of technical concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
- Installed and configured operating systems and applications.
Technical Support Analyst
Oracle Netsuite Philippines
08.2021 - 06.2022
- Provided assistance remotely to customers, resolving both software and hardware challenges.
- Participated actively in team discussions regarding ongoing cases and potential cooperative efforts.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
Information System Analyst
Commission on Filipinos Overseas
07.2018 - 06.2021
- Developed and implemented system enhancements to adapt to evolving demands.
- Led training sessions for staff on new technology tools, increasing proficiency levels across the organization.
- Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.
- Updated old code bases to modern development standards, improving functionality.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- .Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
- Built databases and table structures for web applications.
Computer Programmer
LBP Service Corporation
08.2017 - 07.2018
- Built databases and table structures for web applications.
- Delivered highly efficient code optimization techniques which reduced overall processing time across numerous software applications, enhancing end user experiences.
- Contributed towards the creation of a positive work environment by sharing knowledge, skills and expertise with colleagues as well as actively participating in team-building activitiesevents.
- Conducted code reviews for peers, providing constructive feedback to maintain high coding standards across the team.
- Tested and deployed scalable and highly available software products.
- Updated documentation with project deviations to capture changes.
- Maintained detailed documentation of code changes, facilitating efficient collaboration among team members.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Resolved critical system issues promptly, minimizing downtime and maintaining client satisfaction levels.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
- Performed code refactoring and optimization to improve performance.
- Wrote and maintained technical documentation for software applications.
Education
Bachelor of Science - Information Technology
Cavite State University
Imus, Province Of Cavite, Philippines 04.2001 -
Skills
Analytical thinking capacity
Software
CSS
Javascript
ASPNET
C#
PHP
SuiteScript and SuiteBuilder
IIS
SQL
NodeJS
API
Timeline
IT Loan Process Support Jr
EMAPTA Philippines
07.2022 - Current
Technical Support Analyst
Oracle Netsuite Philippines
08.2021 - 06.2022
Information System Analyst
Commission on Filipinos Overseas
07.2018 - 06.2021
Computer Programmer
LBP Service Corporation
08.2017 - 07.2018
Bachelor of Science - Information Technology
Cavite State University
04.2001 -
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