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Lorenzo Miguel Trono
IT Loan Support Jr.
Bacoor, Province Of Cavite
Summary
Application support professional with strong foundation in technical troubleshooting and system optimization. Known for delivering high-quality support and resolving complex software issues efficiently. Collaborative team player with keen focus on achieving results and adapting to changing requirements. Skilled in problem-solving and effective communication.
Overview
7
7
years of professional experience
2
2
Languages
Work History
IT Loan Process Support Jr
EMAPTA Philippines
07.2022 - Current
- Delivered remote support to clients, guaranteeing prompt resolution of technical concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
- Installed and configured operating systems and applications.
Technical Support Analyst
Oracle Netsuite Philippines
08.2021 - 06.2022
- Provided assistance remotely to customers, resolving both software and hardware challenges.
- Participated actively in team discussions regarding ongoing cases and potential cooperative efforts.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
Information System Analyst
Commission on Filipinos Overseas
07.2018 - 06.2021
- Developed and implemented system enhancements to adapt to evolving demands.
- Led training sessions for staff on new technology tools, increasing proficiency levels across the organization.
- Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.
- Updated old code bases to modern development standards, improving functionality.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- .Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
- Built databases and table structures for web applications.
Computer Programmer
LBP Service Corporation
08.2017 - 07.2018
- Built databases and table structures for web applications.
- Delivered highly efficient code optimization techniques which reduced overall processing time across numerous software applications, enhancing end user experiences.
- Contributed towards the creation of a positive work environment by sharing knowledge, skills and expertise with colleagues as well as actively participating in team-building activitiesevents.
- Conducted code reviews for peers, providing constructive feedback to maintain high coding standards across the team.
- Tested and deployed scalable and highly available software products.
- Updated documentation with project deviations to capture changes.
- Maintained detailed documentation of code changes, facilitating efficient collaboration among team members.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Resolved critical system issues promptly, minimizing downtime and maintaining client satisfaction levels.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
- Performed code refactoring and optimization to improve performance.
- Wrote and maintained technical documentation for software applications.
Education
Bachelor of Science - Information Technology
Cavite State University
Imus, Province Of Cavite, Philippines 04.2001 -
Skills
Analytical thinking capacity
SQL integration
Web application development
Code debugging
Code review
Microsoft ASPNET
Technical assistance
System updates
Technical support
Troubleshooting
Excellent communication
Self motivation
Adaptability and flexibility
Active listening
Team building
Adaptability
Relationship building
Software
CSS
Javascript
ASPNET
C#
PHP
SuiteScript and SuiteBuilder
IIS
SQL
NodeJS
API
Timeline
IT Loan Process Support Jr
EMAPTA Philippines
07.2022 - Current
Technical Support Analyst
Oracle Netsuite Philippines
08.2021 - 06.2022
Information System Analyst
Commission on Filipinos Overseas
07.2018 - 06.2021
Computer Programmer
LBP Service Corporation
08.2017 - 07.2018
Bachelor of Science - Information Technology
Cavite State University
04.2001 -