Marianne Deveza
Virtual Assistant/Sales Executive/ Travel Consultant/Order Entry/Customer Support
Bacoor, Province Of Cavite
Summary
Detail-oriented professional with over 10 years of experience in customer service, order management, fraud investigation, and administrative support across diverse industries including finance, logistics, and travel. Skilled in managing high-volume transactions, resolving complex client issues, and ensuring operational efficiency under fast-paced, deadline-driven environments. Proficient in Salesforce, SAP, SharePoint, MS Office, and Google Suite, with proven ability to adapt to international business operations and shifting time zones. Recognized for strong problem-solving, accuracy, and communication skills, consistently contributing to improved processes, client satisfaction, and team collaboration.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Junior Sales Associate - Order Management
EMAPTA PHILIPPINES
Alabang
07.2024 - 03.2025
- Processed and managed 100+ US client orders daily using Salesforce and E-Katz, ensuring 99% accuracy.
- Reviewed and validated orders, reducing incorrect submissions and minimizing order discrepancies.
- Coordinated with sales, operations, to streamline order flow, consistently meeting strict turnaround times and SLA requirements.
- Adapted to US business hours, providing seamless customer support across time zones.
Sales Support Specialist - Order Management
CEVA Logistics Inc.
Alabang
01.2024 - 06.2024
- Managed order entry and fulfillment in SAP for US-based clients, tracking shipments and resolving issues.
- Partnered with sales teams to provide real-time inventory and shipping updates, improving client satisfaction.
- Escalated and resolved back-orders, proactively informing clients to maintain service reliability.
- Improved order cycle time by coordinating with shipping and carrier teams, supporting on-time delivery rates above 95%.
Customer Solutions 2- Claims and Fraud Specialist
PayPal Philippines Inc.
08.2019 - 11.2023
- Investigated and resolved fraudulent claims and disputes for North American accounts, handling 50+ cases daily.
- Conducted KYC/KYB verification to ensure compliance with global financial regulations.
- Streamlined dispute resolution processes, reducing resolution time and boosting customer satisfaction scores (CSAT).
- Collaborated with fraud teams to implement best practices, lowering chargeback losses.
- Delivered empathetic, client-focused resolutions that drove repeat business and customer loyalty.
Travel Consultant (Voice Account)
IGT Solutions Inc.
01.2018 - 08.2019
- Assisted US clients with complex travel bookings (flights, cruises, hotels, car rentals), consistently meeting quality and accuracy targets.
- Negotiated with vendors to secure competitive travel rates, achieving cost savings for clients.
- Resolved booking issues promptly, enhancing customer retention and repeat sales.
- Coordinated multi-city travel itineraries, balancing client needs with logistical constraints.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Travel Sales Executive and Operations Assistant - Admin Work
The Baron Travel Corporation
01.2012 - 09.2017
- Managed branch operations including admin support, client bookings, and sales coordination.
- Consistently met and exceeded monthly sales goals, securing new accounts and repeat customers.
- Organized group tours and corporate travel programs, ensuring smooth execution end-to-end.
- Supported office management (supplies, scheduling, reporting), keeping operations efficient.
- Developed and maintained long-lasting client relationships by consistently providing exceptional customer service and delivering on promises.
- Effectively resolved customer complaints, ensuring positive outcomes that led to repeat business or referrals from satisfied clients.
- Stayed up-to-date on industry trends, enabling the provision of informed advice to potential travelers.
Reservations Officer - Administrative Work
Nubeeda Travel and Tours
11.2010 - 01.2012
- Handled client travel bookings and reservations with accuracy and attention to detail.
- Coordinated with hotels, airlines, and tour providers to ensure seamless travel experiences.
- Assisted in preparing travel documents and itineraries for individual and group travelers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Customer Service Representative
Infocom Technologies (an ePLDT company)
01.2008 - 09.2010
- Delivered frontline customer support, resolving billing and technical inquiries efficiently.
- Consistently met KPIs for call handling time, resolution rates, and customer satisfaction.
- De-escalated difficult cases with empathy, resulting in higher client retention.
- Built customer loyalty through active listening and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
BS - Hospitality And Tourism Management
Arellano University
Manila Philippines04-2007
Skills
- MS Office
- Time Management & Multitasking
- Adaptability & Flexibility
- Attention to Detail
- Itinerary & Group Coordination
- Fraud Investigation & Dispute Resolution
- Problem-Solving & Conflict Resolution
- Customer Support
- MS Office
Certification
Virtual Assistant/Social Media/Real Estate Training
Timeline
Junior Sales Associate - Order Management
EMAPTA PHILIPPINES
07.2024 - 03.2025
Sales Support Specialist - Order Management
CEVA Logistics Inc.
01.2024 - 06.2024
Customer Solutions 2- Claims and Fraud Specialist
PayPal Philippines Inc.
08.2019 - 11.2023
Travel Consultant (Voice Account)
IGT Solutions Inc.
01.2018 - 08.2019
Travel Sales Executive and Operations Assistant - Admin Work
The Baron Travel Corporation
01.2012 - 09.2017
Reservations Officer - Administrative Work
Nubeeda Travel and Tours
11.2010 - 01.2012
Customer Service Representative
Infocom Technologies (an ePLDT company)
01.2008 - 09.2010
BS - Hospitality And Tourism Management
Arellano University
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