MICHELLE PARDILLA
Business Management/ Freelancer
Cabanatuan
Summary
I have 17 years experience in telecommunications and retail account support, handling both customer and business accounts through phone, email, and admin channels. I’ve managed high-volume accounts, resolved complex issuess, maintained accurate records, and coordinated with internal teams to ensure smooth operations.
I also have experience in lead generation and cold calling, which strengthened my communication skills, confidence, and ability to build rapport quickly. I’m comfortable using tools like Salesforce, GoHighLevel, Zendesk, HubSpot, LinkedIn Sales Navigator, Avaya, Five9, and other CRM and marketing platforms to manage pipelines, automate workflows, track leads, and follow up consistently.
I would describe myself as organized, proactive, and results-driven, with strong follow-through.
Overview
21
21
years of professional experience
Work History
Sales Representative/ Lead generation specialist
Apex Tokyo/ Simple Point/Revolutionizing 3D Mappin
Tokyo , Japan
04.2025 - 01.2026
- • Developed and implemented active sales strategies to exceed revenue targets in assigned territories.
- Developed and maintained relationships with key customers to ensure repeat and referral business
- Provided exceptional customer service,
consistently exceeding customer satisfaction expectations. • - Utilized customer relationship management software to track sales activities and customer information.
- Collaborated with marketing team to develop promotional materials and campaigns.
Rentention Specialist, Customer Service
Nationsinfo Corp/Credit Repair/ Real State
Cebu City , Philippines
01.2024 - 03.2025
- Developed
customer loyalty programs to increase retention and brand loyalty. - Conducted customer surveys to gain insight into the customer experience.
- Developed customer service protocols and processes
to ensure customer satisfaction. - Coordinated customer retention
activities, such as loyalty programs, discounts, and rewards. - Developed e ective communication strategies to engage with
customers on a regular basis.
Rentention/Customer Service Representative
Techconpro LLC/ Australian Account (Freelance)
Australia, Australia
12.2023 - 05.2024
- We are responsible for the creation and development web- sites
in the IGaming area, - Provide full service and support to our
current customers. - Managing income-related correspondence
Gaming advice and consultation on consumer products Creating and providing information to different departments - Answered, screened
and routed incoming calls in a professional and timely manner
Visa Processing Specialist
VISAHQ
05.2023 - 11.2023
- Updated documents such as municipal codes and city charters.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Researched information in municipal archives upon request of public officials or private citizens.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Email Support/ Ecommerce
4patriots/ Supportninja
08.2020 - 03.2023
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Built trusting relationships with clients through open and honest communication.
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
Cold Caller/Inside Sales Representative/ Part time
The Southwest Life Real State Group
04.2022 - 10.2022
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota.
Sales and Marketing Assistant
JK CAPITAL FINANCE
11.2019 - 03.2020
- Assisted call-in customers with questions and orders.
- Measured and reported on results of marketing initiatives.
- Created graphic representations of data and translated complex research into easily readable content for stakeholders.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
Customer Service
Convergys Philippines
04.2017 - 11.2019
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
HR Administrative Assistant
Black Rock
02.2017 - 04.2018
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Customer Service Representative
Teletech Novaliches
01.2013 - 01.2015
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Process Associates
United Airlines
01.2012 - 01.2013
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
General Hand
Parking Teller
01.2008 - 06.2011
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CSR
Dominos Pizza
01.2005 - 08.2006
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Management
Dr. Carlos Lanting College
Tandang Sora Quezon City Philippines 04.2001 -
Skills
Data EntryGenerating IdeasEmail support expert
Time Management
Customer Relations
Relationship Building
Remote Office Availability
Interpersonal Communication
Critical Thinking
Excellent Communication
Organization
Attention to Detail
Teamwork and Collaboration
Dependable and Responsible
Conflict Resolution
Education - 2000 2002
Bachelor of Science, Business in Business Administration/Major in Management, DR. CARLOS LANTING COLLEGE, sangandaan Tandang Sora, Quezon City
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Emmanuel Canlas, Team Manager operation | Supportninja/4Patriots, emmanuel.canlas@supportninja.com
Marvin Jhay Agustin, Country Manager/ Vonachi Milano, Ajhaymarvin1218.1999@gmail.com / 09367313100
Ellarie Sandoval/ Supervisor at TechconPro Australia/ ellariesandoval05@gmail.com/ +63 965 758 9342
Mark Roland Alueta/Full stack engineer at Apex tokyo/markalueta@apex.tokyo
https://www.linkedin.com/in/mark-roland-alueta/?skipRedirect=true
Allan Abendanio
https://www.linkedin.com/in/allan-abendanio-59177517b/
Allan abendanio@apex.tokyo
Timeline
Sales Representative/ Lead generation specialist
Apex Tokyo/ Simple Point/Revolutionizing 3D Mappin
04.2025 - 01.2026
Rentention Specialist, Customer Service
Nationsinfo Corp/Credit Repair/ Real State
01.2024 - 03.2025
Rentention/Customer Service Representative
Techconpro LLC/ Australian Account (Freelance)
12.2023 - 05.2024
Visa Processing Specialist
VISAHQ
05.2023 - 11.2023
Cold Caller/Inside Sales Representative/ Part time
The Southwest Life Real State Group
04.2022 - 10.2022
Email Support/ Ecommerce
4patriots/ Supportninja
08.2020 - 03.2023
Sales and Marketing Assistant
JK CAPITAL FINANCE
11.2019 - 03.2020
Customer Service
Convergys Philippines
04.2017 - 11.2019
HR Administrative Assistant
Black Rock
02.2017 - 04.2018
Customer Service Representative
Teletech Novaliches
01.2013 - 01.2015
Process Associates
United Airlines
01.2012 - 01.2013
General Hand
Parking Teller
01.2008 - 06.2011
CSR
Dominos Pizza
01.2005 - 08.2006
Bachelor of Science - Business Management
Dr. Carlos Lanting College
04.2001 -