Melvie Carlos
Cabuyao, Province Of Laguna
Summary
Dynamic and results-oriented Virtual Assistant and Lead Generation Specialist with a proven track record at Upwork.com. Excelled in customer service, data accuracy, and lead nurturing, leveraging strong communication skills and Microsoft Excel proficiency. Achieved Top Rated Freelancer status by consistently exceeding client expectations in the US, UK, Australia, and Canada.
Overview
20
20
years of professional experience
Work History
Virtual Assistant and Lead Generation Specialist
Upwork.com
06.2014 - 12.2024
A consistent Top Rated Freelancer and working virtually with various clients located in US, UK, Australia and Canada in administrative, lead generation, marketing and customer service fields.
Verification Associate - Operations Department
First Advantage
06.2010 - 05.2014
Proficiently performed pre-employment screening, vetting and verification of employment history, educational and professional qualifications of applicants via email, fax, verbal and online to Australian entities/companies and analyzed them to provide accurate and reliable results to our global clients.
Customer Service Representative
Kgb Sta. Rosa
08.2008 - 05.2010
Excellently served our customers in UK, Ireland, US and Canada by giving accurate information such as directory assistance, health advice, sports news, traffic updates, current events, and general information.
Document Analyst and Data Encoder
GLC Key Business Ventures
02.2005 - 02.2008
Diligently analyzed, processed, and encoded data and figures such as payoff and account statements, HOA statements, and utility bills of different US banks through a system provided by our US clients. Answered different queries from our US clients via email.
Education
Bachelor of Science - Office Administration
Laguna College of Business And Arts
Calamba, Province Of Laguna, Philippines03-2004
Skills
- Customer service
- Accurate data entry
- Identity verification
- Customer relations
- Document analysis
- Strong communication skills
- Customer Service-oriented
- Problem resolution
- Data interpretation
- Fast typing speed
- Data entry
- Confidentiality handling
- Complaint handling
- Numeric data entry
- Microsoft office
- Research and reporting
- Microsoft Excel
- CRM management
- Background checks
- Social media updating
- Lead nurturing
- Payment processing
- Document preparation
- Research and information gathering
- Meeting scheduling
- Data accuracy
- File organization
- Computer proficiency
- Deadline oriented
- Follow-up skills
- Data entry software proficiency
- Quality management
- Order processing
- Data validation techniques
Timeline
Virtual Assistant and Lead Generation Specialist
Upwork.com
06.2014 - 12.2024
Verification Associate - Operations Department
First Advantage
06.2010 - 05.2014
Customer Service Representative
Kgb Sta. Rosa
08.2008 - 05.2010
Document Analyst and Data Encoder
GLC Key Business Ventures
02.2005 - 02.2008
Bachelor of Science - Office Administration
Laguna College of Business And Arts
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