Mars Ano-os
Data Entry Specialist / Lead Generation
Caloocan City
Summary
Dynamic and detail-oriented professional with a proven track record at Team Renz Casino, excelling in data management and customer service. Recognized for implementing process improvements that enhanced client satisfaction and optimized operational efficiency. Adept at maintaining accurate records and fostering effective communication.
Professional CCTV surveillance specialist with strong analytical skills and keen eye for detail. Proven ability to monitor and assess security footage effectively, ensuring safety and compliance. Reliable team player known for adaptability and clear communication. Skilled in operating and maintaining surveillance equipment, responding to incidents, and providing accurate reports.
Overview
5
5
Years of professional experience as Data Entry Specialist
Work History
Master Agent / Data Entry Specialist / Lead Generation
Team Renz Casino
2020 - Current
- Assisted in resolving customer inquiries and complaints and delivered exceptional customer service with effective communication skills.
- Contributed to team meetings by sharing insights on process improvements and customer feedback.
- Informed clients of policies and procedures.
- Assisted in managing customer inquiries and resolving issues to enhance clients satisfaction.
- Optimized scheduling system to ensure timely follow-ups with potential leads
- Assisting all agents and players concern.
- Checking on team members from time to time for better workflow.
- Doing weekly reports for payroll purposes transferring data from web to goggle sheets.
CCTV OPERATOR
Christ Commission Fellowship
03.2014 - 12.2023
- Monitored live CCTV feeds to ensure safety and security of premises.
- Reported incidents and anomalies to management for timely response.
- Assisted in routine equipment checks and maintenance procedures.
- Adapted quickly to changing security protocols and emergency situations.
- Trained new staff on operational procedures and equipment usage.
- Conducted thorough reviews of recorded footage for investigations.
- Operated and maintained surveillance equipment.
- Supplied extracts from CCTV recordings to maintain records.
- Watched both live and recorded video surveillance footage.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
Education
Data Encoder - Civil Service Elegibility As Data Encoder
04.2004
Skills
- Accuracy and attention to detail
- Continuous learning attitude
- Research and data collection
- Process improvement strategies
- Data management
- Accuracy and precision
- Report generation
- Data entry
- Report writing
- Administrative background
- Personnel needs assessments
- Online Research Data Entry
- Multitasking
- Problem-solving skills
- Positive attitude
- Customer service and care
- Goal-oriented mindset
- Customer complaint resolution
- Ensuring customer satisfaction
- Customer needs determination
- Flexible schedule
- Polite communication skills
Timeline
CCTV OPERATOR - Christ Commission Fellowship
03.2014 - 12.2023
Master Agent / Data Entry Specialist / Lead Generation - Team Renz Casino
2020 - Current
Masbate Colleges - Data Encoder, Civil Service Elegibility As Data Encoder