Mica Thesa Lonica Sotto
Customer Service Representative
Makati City, Metro Manila
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TaskUs
04.2024 - 02.2025
- Inbound support for a delivery account.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
OAMPI Inc
02.2019 - 10.2022
- E-mail and chat support for a lingerie account.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Teletech Pioneer
03.2018 - 08.2018
- E-mail, chat and outbound support for a food delivery account.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Telus International
10.2016 - 11.2017
- E-mail and inbound support for a delivery account.
- Assisted customers in navigating company application and booking online trip, improving overall user experience.
Education
Associate - Computer Science
Asian Institute of Computer Studies
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Timeline
Customer Service Representative
TaskUs
04.2024 - 02.2025
Customer Service Representative
OAMPI Inc
02.2019 - 10.2022
Customer Service Representative
Teletech Pioneer
03.2018 - 08.2018
Customer Service Representative
Telus International
10.2016 - 11.2017
Associate - Computer Science
Asian Institute of Computer Studies
04.2001 -
Similar Profiles
Ankita Saini NigamAnkita Saini Nigam
Customer Service Teammate at TaskusCustomer Service Teammate at Taskus
Zulema De La Rosa De La RosaZulema De La Rosa De La Rosa
Customer Service Representative at TaskUsCustomer Service Representative at TaskUs
Salvador Andrade Jr.Salvador Andrade Jr.
Critical Safety Agent at TaskUsCritical Safety Agent at TaskUs