Joe Bert Blanco
Batangas
Summary
Dynamic customer service professional with a proven track record at TaskUs, adept at enhancing operational efficiency through process improvements. Skilled in problem-solving and collaboration, I excel in high-pressure environments, ensuring customer satisfaction and loyalty. Strong product knowledge complements my ability to deliver tailored solutions, fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Team Member
TaskUs
11.2024 - Current
- Managed documentation processes, maintaining accuracy and organization of project files.
- Implemented process improvements that reduced redundancies in daily operations.
Customer Service Representative
Alorica
07.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Foundever
02.2024 - 07.2024
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
TTEC
03.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
ResultsCx
08.2021 - 03.2023
- Assisted customers with inquiries and product information, fostering positive interactions.
- Resolved customer complaints through effective problem-solving techniques, ensuring satisfaction.
- Documented customer interactions accurately in the CRM system for future reference.
- Collaborated with team members to streamline processes and enhance service delivery.
Education
High School Diploma -
Pamantasan Ng Lungsod Ng Markina
Marikina City, Metro Manila, Philippines06-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Leadership qualities
- Computer skills
- Product knowledge
Timeline
Team Member
TaskUs
11.2024 - Current
Customer Service Representative
Alorica
07.2024 - 11.2024
Customer Service Representative
Foundever
02.2024 - 07.2024
Customer Service Representative
TTEC
03.2023 - 09.2023
Customer Service Representative
ResultsCx
08.2021 - 03.2023
High School Diploma -
Pamantasan Ng Lungsod Ng Markina
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