ISAIAH JAY DIONSON
Production Operator / Factory Worker
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, previously at TaskUs. Adept at machine operation and monitoring, ensuring quality control and safety compliance. Recognized for delivering high-quality customer support and collaborating effectively with teams to enhance processes and achieve targets in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Chat/Email Support Representative
TaskUs
12.2017 - Current
- Provided prompt and professional assistance to customers through chat and email channels, ensuring their inquiries and issues were addressed efficiently.
- Identified root causes of customer problems and delivered effective solutions, escalating complex issues to appropriate departments when necessary.
- Communicated accurate information about products, services, and company policies to enhance customer understanding and satisfaction.
- Maintained a high standard of professionalism and courtesy in all interactions to foster positive customer relationships.
- Collaborated with team members and other departments to resolve customer issues efficiently and improve support processes.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Meat Cutter
JDC Meat Station
03.2022 - 05.2022
- Trained in precision cutting, portioning, and handling of meat products with strict adherence to safety and sanitation standards.
- Gained practical experience in maintaining accuracy and consistency in product preparation.
- Applied attention to detail and manual dexterity to deliver high-quality results in a fast-paced environment.
Junior Machine Operator
Saffron Philippines Inc.
01.2014 - 05.2015
- Operated and monitored textile machines to support continuous production and product quality
- Assisted with machine setup, adjustments, and routine maintenance to reduce downtime.
- Performed inspections and basic troubleshooting while following strict safety and quality standards.
- Work collaboratively with production team to meet daily output targets
Education
Bachelor of Arts - Community Development Management
De La Salle Dasmariñas
City Of Dasmariñas, Cavite 04.2001 -
Bachelor of Science - Physical Therapy
De La Salle Medical And Health Science Institute
City Of Dasmariñas, Cavite 04.2001 -
High School Diploma -
Vel Maris School Inc
City Of Dasmariñas, Cavite 04.2001 -
Skills
Machine Operation & Monitoring
Quality Control & Inspection
Safety and Compliance Awareness
Precision Cutting & Handling
Time Management & Multitasking
Accuracy & Attention to Detail
Problem-Solving & Adaptability
Teamwork & Collaboration
Strong Work Ethic & Reliability
Working Under Pressure
Additional Information
Age: 34
Birthday: February 03, 1991
Birthplace: St. Cruz, Manila
Height: 170 cm
Weight: 70 kg.
Civil Status Single
Religion: Roman Catholic
Certification
Meat Cutting NC II
Timeline
Meat Cutting NC II
05-2025
Meat Cutter
JDC Meat Station
03.2022 - 05.2022
Chat/Email Support Representative
TaskUs
12.2017 - Current
Junior Machine Operator
Saffron Philippines Inc.
01.2014 - 05.2015
Bachelor of Arts - Community Development Management
De La Salle Dasmariñas
04.2001 -
Bachelor of Science - Physical Therapy
De La Salle Medical And Health Science Institute
04.2001 -
High School Diploma -
Vel Maris School Inc
04.2001 -