Hi, I’m
Josephine Gabrielle Pedutem
Administrative Assistant
Bacoor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
9
years of professional experience
4
years of post-secondary education
3
Certifications
1
Language
Work History
Collective Solution, Quezon City
Chat/Email Support Representative
2021.11 - Current (2 years & 10 months)
Job overview
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Kept accurate records of customer support interactions using defined methods and tools.
- Provide prompt and courteous assistance to customers in a clear and concise manner.
- Committed to maintaining a positive and professional tone in all my interactions, striving to leave customers satisfied with their experience.
Armada Group Kuwait - Riva Fashion, Muscat
Retail Sales Associate
2019.04 - 2021.02 (1 year & 10 months)
Job overview
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
Centerpoint CCTV Parts and Services, Manila
Office Support Assistant
2018.06 - 2018.12 (6 months)
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Leveraged accounting software to manage expenses and keep track of finances.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
Sunrise IT Technology, Caloocan
Administrative Assistant
2015.01 - 2016.02 (1 year & 1 month)
Job overview
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Jabez International Education Center Inc., Ortigas
ESL Tutor
2014.06 - 2014.12 (6 months)
Job overview
- Conducted tutoring sessions at school.
- Helped non-native English speakers, mostly Koreans, improved their
language proficiency and achieved their academic, professional, and
personal goals through effective instruction and support. - Administered standardized tests to assess student strengths and weaknesses.
- Conducted review sessions to help students prepare for tests.
Childs Play Photography Inc., San Juan
Office Support Assistant
2014.01 - 2014.05 (4 months)
Job overview
- Responsible for various administrative and customer-facing tasks, including scheduling appointments, responding to inquiries, maintaining records, and providing exceptional service to clients, to ensure smooth and efficient operations.
- Handled billing and invoicing, managed inventory and supplies,
coordinated with vendors and partners, and supported the overall
marketing and promotion of the business.
Project-based for Mr. Kenneth, Muscat
Virtual Assistant
2019.06 - Current (5 years & 3 months)
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Developed complex reports in Excel for cost reporting.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Atam's Eatery (Part-time), Quiapo
Online Seller
2021.04 - 2022.02 (10 months)
Job overview
- Utilized analytic tools to optimize product listings and improve customer experience.
- Established relationships with suppliers to increase online product offerings.
- Utilized software to automate customer communication and order fulfillment.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
Project-based for Mr. Yasser, Muscat
Data Entry Typist
2019.06 - 2021.01 (1 year & 7 months)
Job overview
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Centerpoint CCTV Parts and Services (Part-time), Manila
Affiliate Marketing
2018.08 - 2019.02 (6 months)
Job overview
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Monitored trends in social media, industry, and competitive landscape to create new material.
Maglaqui's Sculpture Works (Part-time), Quiapo
Office Support Assistant
2016.08 - 2019.02 (2 years & 6 months)
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Leveraged accounting software to manage expenses and keep track of finances.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
Education
University of The East , Manila
Bachelor of Science from Information Technology
2012.06 - 2012.12 (6 months)
The Nazarene Catholic School , Quiapo, Manila
High School Diploma
2008.06 - 2012.03 (3 years & 9 months)
Skills
Critical thinkingundefined
Accomplishments
- Top performer for our account (Chat/email support)
- Top sales and achieved sales targets (Sales Associate)
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Successfully resolved 15 customer issues per 8 hours (one full shift).
Certification
The VA Camp | Certificate of Completion | E-commerce course with Amazon FBA Product Research/Sourcing
Timeline
The VA Camp | Certificate of Completion | E-commerce course with Amazon FBA Product Research/Sourcing
2023-01
Chat/Email Support Representative
Collective Solution
2021.11 - Current (2 years & 10 months)
Online Seller
Atam's Eatery (Part-time)
2021.04 - 2022.02 (10 months)
Virtual Assistant
Project-based for Mr. Kenneth
2019.06 - Current (5 years & 3 months)
Data Entry Typist
Project-based for Mr. Yasser
2019.06 - 2021.01 (1 year & 7 months)
Riva/Riva Kids - Oman | Certificate of Leadership Training | Retail and wholesale merchandise
2019-06
Retail Sales Associate
Armada Group Kuwait - Riva Fashion
2019.04 - 2021.02 (1 year & 10 months)
Affiliate Marketing
Centerpoint CCTV Parts and Services (Part-time)
2018.08 - 2019.02 (6 months)
Centerpoint CCTV Parts and Services | Certificate of Complete Training | Computer Hardware and Basic Software Troubleshooting
2018-08
Office Support Assistant
Centerpoint CCTV Parts and Services
2018.06 - 2018.12 (6 months)
Office Support Assistant
Maglaqui's Sculpture Works (Part-time)
2016.08 - 2019.02 (2 years & 6 months)
Administrative Assistant
Sunrise IT Technology
2015.01 - 2016.02 (1 year & 1 month)
ESL Tutor
Jabez International Education Center Inc.
2014.06 - 2014.12 (6 months)
Office Support Assistant
Childs Play Photography Inc.
2014.01 - 2014.05 (4 months)
University of The East
Bachelor of Science from Information Technology
2012.06 - 2012.12 (6 months)
The Nazarene Catholic School
High School Diploma
2008.06 - 2012.03 (3 years & 9 months)
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