Hi, I’m
Josephine Gabrielle Pedutem
Administrative Assistant
Bacoor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
9
years of professional experience
4
years of post-secondary education
3
Certifications
1
Language
Work History
Collective SolutionQuezon City
Chat/Email Support Representative
11.2021 - Current
Job overview
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Kept accurate records of customer support interactions using defined methods and tools.
- Provide prompt and courteous assistance to customers in a clear and concise manner.
- Committed to maintaining a positive and professional tone in all my interactions, striving to leave customers satisfied with their experience.
Armada Group Kuwait - Riva FashionMuscat
Retail Sales Associate
04.2019 - 02.2021
Job overview
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
Centerpoint CCTV Parts and ServicesManila
Office Support Assistant
06.2018 - 12.2018
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Leveraged accounting software to manage expenses and keep track of finances.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
Sunrise IT TechnologyCaloocan
Administrative Assistant
01.2015 - 02.2016
Job overview
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Jabez International Education Center Inc.Ortigas
ESL Tutor
06.2014 - 12.2014
Job overview
- Conducted tutoring sessions at school.
- Helped non-native English speakers, mostly Koreans, improved their
language proficiency and achieved their academic, professional, and
personal goals through effective instruction and support. - Administered standardized tests to assess student strengths and weaknesses.
- Conducted review sessions to help students prepare for tests.
Childs Play Photography Inc.San Juan
Office Support Assistant
01.2014 - 05.2014
Job overview
- Responsible for various administrative and customer-facing tasks, including scheduling appointments, responding to inquiries, maintaining records, and providing exceptional service to clients, to ensure smooth and efficient operations.
- Handled billing and invoicing, managed inventory and supplies,
coordinated with vendors and partners, and supported the overall
marketing and promotion of the business.
Project-based for Mr. KennethMuscat
Virtual Assistant
06.2019 - Current
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Developed complex reports in Excel for cost reporting.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Atam's Eatery (Part-time)Quiapo
Online Seller
04.2021 - 02.2022
Job overview
- Utilized analytic tools to optimize product listings and improve customer experience.
- Established relationships with suppliers to increase online product offerings.
- Utilized software to automate customer communication and order fulfillment.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
Project-based for Mr. YasserMuscat
Data Entry Typist
06.2019 - 01.2021
Job overview
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Centerpoint CCTV Parts and Services (Part-time)Manila
Affiliate Marketing
08.2018 - 02.2019
Job overview
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Monitored trends in social media, industry, and competitive landscape to create new material.
Maglaqui's Sculpture Works (Part-time)Quiapo
Office Support Assistant
08.2016 - 02.2019
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Leveraged accounting software to manage expenses and keep track of finances.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
Education
University of The East Manila
Bachelor of Science from Information Technology
06.2012 - 12.2012
The Nazarene Catholic SchoolQuiapo, Manila
High School Diploma
06.2008 - 03.2012
Skills
Critical thinkingundefined
Accomplishments
- Top performer for our account (Chat/email support)
- Top sales and achieved sales targets (Sales Associate)
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Successfully resolved 15 customer issues per 8 hours (one full shift).
Certification
The VA Camp | Certificate of Completion | E-commerce course with Amazon FBA Product Research/Sourcing
Timeline
The VA Camp | Certificate of Completion | E-commerce course with Amazon FBA Product Research/Sourcing
01-2023
Chat/Email Support Representative
Collective Solution
11.2021 - Current
Online Seller
Atam's Eatery (Part-time)
04.2021 - 02.2022
Virtual Assistant
Project-based for Mr. Kenneth
06.2019 - Current
Data Entry Typist
Project-based for Mr. Yasser
06.2019 - 01.2021
Riva/Riva Kids - Oman | Certificate of Leadership Training | Retail and wholesale merchandise
06-2019
Retail Sales Associate
Armada Group Kuwait - Riva Fashion
04.2019 - 02.2021
Affiliate Marketing
Centerpoint CCTV Parts and Services (Part-time)
08.2018 - 02.2019
Centerpoint CCTV Parts and Services | Certificate of Complete Training | Computer Hardware and Basic Software Troubleshooting
08-2018
Office Support Assistant
Centerpoint CCTV Parts and Services
06.2018 - 12.2018
Office Support Assistant
Maglaqui's Sculpture Works (Part-time)
08.2016 - 02.2019
Administrative Assistant
Sunrise IT Technology
01.2015 - 02.2016
ESL Tutor
Jabez International Education Center Inc.
06.2014 - 12.2014
Office Support Assistant
Childs Play Photography Inc.
01.2014 - 05.2014
University of The East
Bachelor of Science from Information Technology
06.2012 - 12.2012
The Nazarene Catholic School
High School Diploma
06.2008 - 03.2012
Similar Profiles
RONALDO B. GOZONRONALDO B. GOZON
Team Manager at Collective SolutionTeam Manager at Collective Solution
Karen SermenoKaren Sermeno
Director of Operations at Collective SolutionDirector of Operations at Collective Solution
Jomar OcampoJomar Ocampo
Senior Customer Service Representative at Collective SolutionSenior Customer Service Representative at Collective Solution