MEJ JULIEN MABANES

Experienced and dedicated Communications & Performance Manager with over five years of expertise in the BPO industry. Proven track record in certifying and endorsing customer service representatives, trainers, & managers for diverse clients, ensuring top-notch service delivery. Skilled in gathering and collating essential trainee information, managing training programs, and driving continuous improvement in communication and customer handling skills. Adept at supervising and mentoring teams, fostering a collaborative and productive work environment. Strong ability to adapt and excel in fast-paced settings, consistently achieving organizational goals.

Energetic and personable individual with talent for engaging audiences and fostering positive learning environments. Possesses solid grasp of training methodologies and effective communication techniques, coupled with strong organizational and presentation skills. Aims to drive impactful training sessions that enhance team performance and professional growth.

• Student Exchange Program2018 | Shigakukan University, Kagoshima Prefecture, Japan
• Visiting Expert, English Language Festival of the Communicator’s Guild2022 | Aklan State University Banga Campus
• A Capacity-Building Writeshop for CMS and Literature Students, A CHED DG-funded Activity2018 | Iloilo
• Magsugilanonay Kita:2nd West Visayan Mother Tongue Children’s Book Summit2017 | Iloilo
• #Zinezonedi3: Iloilo Zine Fest20172017 | Iloilo
• Master of Ceremonies in Different Events2014-2018 | Iloilo