Jaytee Macabasco
Makati,Metro Manila
Summary
Dynamic professional with a proven track record in customer service and the music industry, notably with EPerformax Contact Centers & BPO. Excelled in resolving high-stress situations and enhancing customer loyalty through exceptional active listening and problem-resolution skills. Demonstrated critical thinking and computer proficiency, achieving positive outcomes in both customer service and creative projects.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Alorica
10.2023 - 01.2024
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Recording Artist
Viva Records
12.2018 - 12.2020
- Composed and arranged music and recorded music in studios for radio, film, or television.
- Consistently met deadlines for project releases by effectively managing time and resources during the creative process.
- Managed recording session schedules efficiently, ensuring timely completion of projects without compromising quality.
- Nurtured professional relationships within the music industry, leading to beneficial partnerships and collaborations.
Education
Bachelor of Science - Engineering
Mapua University
Manila01-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
01.2024 - Current
Customer Service Representative
Alorica
10.2023 - 01.2024
Recording Artist
Viva Records
12.2018 - 12.2020
Bachelor of Science - Engineering
Mapua University
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