Summary
Overview
Work History
Education
Skills
Timeline
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Jaytee Macabasco

Jaytee Macabasco

Makati

Summary

Dynamic customer service professional with a strong technical support background at EPerformax, excelling in problem resolution and client retention. Proven ability to upsell products and enhance customer satisfaction through effective communication and critical thinking. Committed to maintaining confidentiality and compliance in healthcare settings, ensuring seamless service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative - Telco

EPerformax Contact Centers & BPO
01.2023 - 06.2025
  • Actively listen to customer concerns and identify opportunities to retain their business through effective problem-solving and product offerings.
  • Promote upgrades, bundle packages, and retention offers based on customer needs and eligibility.
  • Troubleshoot and resolve a wide range of technical issues related to internet and mobile services.
  • Strong technical support background, with knowledge of basic network troubleshooting (modems, routers, connectivity issues).
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed approximately 30 incoming calls and queries per day from customers

Customer Service Representative - Healthcare

Alorica
08.2021 - 01.2023
  • Improved resolution time with effective problem-solving for customer concerns.
  • Maintain confidentiality and comply with HIPAA regulations when handling sensitive customer information.
  • Handle inbound and outbound calls regarding patient inquiries, billing issues, insurance claims, and appointment scheduling.
  • Collaborate with medical staff, billing teams, and insurance representatives to ensure smooth service delivery.

Education

Bachelor of Science - Engineering

Mapua University
Intramuros Manila, Philippines
01-2024

Skills

  • Customer service
  • Critical thinking
  • Technical Support
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Strong Client Retention
  • Product sales

Timeline

Customer Service Representative - Telco

EPerformax Contact Centers & BPO
01.2023 - 06.2025

Customer Service Representative - Healthcare

Alorica
08.2021 - 01.2023

Bachelor of Science - Engineering

Mapua University

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Jaytee Macabasco