Jekm Kae Dioso
General Trias, Province Of Cavite
Summary
Dynamic professional with a proven track record at EPerformax Contact Centers & BPO, excelling in customer service and problem-solving. Adept at enhancing client satisfaction through effective communication and relationship building. Recognized for organizational skills and a goal-oriented mindset, driving operational efficiency and service quality improvements.
Overview
4
4
years of professional experience
Work History
Agent
EPerformax Contact Centers & BPO
03.2025 - 07.2025
- Responded to customer inquiries, providing accurate information and solutions to enhance satisfaction.
- Assisted in resolving customer issues through effective communication and problem-solving techniques.
- Adapted quickly to changes in procedures, ensuring compliance with company policies and processes.
- Documented customer interactions meticulously to improve service quality and support team performance.
Assistant Manager
FWD Life Insurance
01.2024 - 02.2025
- Assisted in developing and implementing sales strategies to enhance client engagement.
- Coordinated training sessions for new team members, improving onboarding efficiency.
- Analyzed customer feedback to identify service improvement opportunities.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
Board Secretary
A1.W.M. Learning Academy Inc.
01.2023 - 08.2024
- Coordinated board meeting schedules and agendas to ensure efficient operations.
- Prepared comprehensive minutes for meetings, ensuring accuracy and clarity of discussions.
- Managed documentation processes, maintaining organized records for easy retrieval and compliance.
- Facilitated communication between board members and stakeholders to enhance collaboration.
Office Administrator
A1.W.M. Learning Academy Inc.
11.2022 - 08.2024
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated scheduling and appointments, optimizing time management for team members.
- Maintained accurate records and files, enhancing accessibility and organization of information.
- Assisted in preparing reports and presentations, improving communication within the team.
Junior High School Teacher MAPEH & Values
A1.W.M. Learning Academy Inc.
08.2021 - 08.2024
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom management strategies to create a positive learning environment.
- Collaborated with colleagues to enhance curriculum development and instructional methods.
- Assessed student progress through regular evaluations and provided constructive feedback.
Senior High School Teacher PE and Health
A1.W.M. Learning Academy Inc.
08.2021 - 08.2024
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Led curriculum development initiatives, aligning educational standards with classroom activities.
- Mentored junior teachers, providing guidance on instructional strategies and classroom management.
- Utilized technology tools to facilitate interactive learning experiences for diverse learners.
Education
Bachelor in Sports - Sports And Recreational Management
Cavite State University
Indang, Philippines09-2021
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Documenting information
- Flexible schedule
- Schedule management
- Special events organization
Timeline
Agent
EPerformax Contact Centers & BPO
03.2025 - 07.2025
Assistant Manager
FWD Life Insurance
01.2024 - 02.2025
Board Secretary
A1.W.M. Learning Academy Inc.
01.2023 - 08.2024
Office Administrator
A1.W.M. Learning Academy Inc.
11.2022 - 08.2024
Junior High School Teacher MAPEH & Values
A1.W.M. Learning Academy Inc.
08.2021 - 08.2024
Senior High School Teacher PE and Health
A1.W.M. Learning Academy Inc.
08.2021 - 08.2024
Bachelor in Sports - Sports And Recreational Management
Cavite State University
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