Mary Ann Apares
Rosario Pasig City
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction through expert resolution of inquiries and challenges, particularly in the cruise service sector at One Contact Center. Skilled in empathy and time management, adept at multitasking and active listening, significantly improving client communication and service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
One Contact Center
12.2023 - 01.2025
- Resolved customer inquiries regarding cruise services, ensuring accurate and timely information delivery.
- Assisted guests in accurately completing travel documents, ensuring compliance with all necessary regulations.
Account Associate
VXI Global Holdings
03.2022 - 04.2023
- Resolved customer inquiries regarding telecommunications products, ensuring accurate and timely assistance.
- Offered product solutions to clients, enhancing customer satisfaction.
Customer Service Representative
Concentrix
09.2021 - 01.2022
- Assisted customers in tracking their packages, ensuring accurate and timely updates.
Education
Certificate Of Technical Studies - Information Technology
Polytechnic University of The Philippines
Lepanto, Manila05.2002
Skills
Patience
Empathy
Time Management
Clear Written on Verbal Communications Skills
Ability to multi-task
Active Listening
Timeline
Customer Service Representative
One Contact Center
12.2023 - 01.2025
Account Associate
VXI Global Holdings
03.2022 - 04.2023
Customer Service Representative
Concentrix
09.2021 - 01.2022
Certificate Of Technical Studies - Information Technology
Polytechnic University of The Philippines
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