MICHAEL TABLIZO LAWAN
QUEZON CITY
Summary
Experienced with handling high volumes of customer inquiries via email. Utilizes strong communication skills to provide clear and concise responses. Track record of resolving issues efficiently and maintaining customer satisfaction.
Overview
13
13
years of professional experience
Work History
Email Support Representative
One Contact Center
06.2023 - 02.2025
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Email Support Representative
Transcosmos
11.2021 - 12.2022
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Fryer Cook
Mann Hann
10.2019 - 11.2020
- Streamlined kitchen processes by implementing improved workflow strategies for increased productivity during busy shifts.
- Enhanced customer satisfaction by consistently preparing high-quality food items according to established recipes and guidelines.
- Developed strong multitasking skills while managing multiple orders simultaneously under time-sensitive conditions without compromising on quality or presentation standards.
Email Support Representative
TaskUs : Chateau Ridiculous
06.2016 - 05.2018
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Inbound Call Center Representative
Convergys
12.2014 - 05.2016
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores.
Inbound Call Center Representative
EGS
10.2011 - 12.2014
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
NC II - Culinary Arts
Academy of Culinary Excellence
09.2019
Computer Science
Asian Institute of Computer Studies
10.2011
Hope Christian Academy
01.2008
The Seed Montessori
01.2004
Skills
- Call center experience
- Complaint handling
- Follow-up skills
- Typing speed
- Decision-making
- Cooking
- Food safety
Timeline
Email Support Representative
One Contact Center
06.2023 - 02.2025
Email Support Representative
Transcosmos
11.2021 - 12.2022
Fryer Cook
Mann Hann
10.2019 - 11.2020
Email Support Representative
TaskUs : Chateau Ridiculous
06.2016 - 05.2018
Inbound Call Center Representative
Convergys
12.2014 - 05.2016
Inbound Call Center Representative
EGS
10.2011 - 12.2014
Computer Science
Asian Institute of Computer Studies
Hope Christian Academy
The Seed Montessori
NC II - Culinary Arts
Academy of Culinary Excellence
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