Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at One Contact Center. Skilled in problem-solving and active listening, adept at resolving conflicts and improving user experience. Fostered a positive service culture, significantly boosting customer satisfaction rates. Expert in customer relations and call center operations, ensuring efficient service delivery and repeat business.
Hi, I’m
Juberllyn Gomez
Cainta,rizal
Summary
Overview
2025
years of professional experience
Work History
One Contact Center
Customer Service Representative
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Accm
Customer Service Representative
11.2023 - 05.2024
Job overview
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sitel
Customer Service Representative
12.2021 - 03.2022
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
University of RizalCainta ,Rizal
4 Years from Bt-hotel And Restaurants Management
04.2008
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Payment Processing
- Order Processing
Timeline
Customer Service Representative
Accm
11.2023 - 05.2024
Customer Service Representative
Sitel
12.2021 - 03.2022
Customer Service Representative
One Contact Center
University of Rizal
4 Years from Bt-hotel And Restaurants Management
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