MARIVIE BOYONAS BINONDO
Cebu City
Summary
To provide good quality service for customer satisfaction
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
CONCENTRIX
12.2021 - 07.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Associate
TECHMAHINDRA LTD
03.2018 - 11.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Diploma -
HOLY CHILD ACADEMY
01.2014
Skills
- Good communication skills
- Creativity
- Flexibility
- Willingness to take initiative
- Knowledgeable in Microsoft Office
- Proficient in Multi-tasking
- Network diagnostics
- Technical issues analysis
References
- ZOE CABANO, FLOOR SUPPORT/SME, Concentrix, Jose Maria del Mar St, Cebu City, Cebu, 09611929909
- SANDRA MENDOZA, RTM/WORK FORCE, Concentrix, Jose Maria del Mar St, Cebu City, Cebu, 09280806936
Timeline
Technical Support Representative
CONCENTRIX
12.2021 - 07.2024
Customer Service Associate
TECHMAHINDRA LTD
03.2018 - 11.2021
High School Diploma -
HOLY CHILD ACADEMY
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