Julius Quimora Modomo
Sariaya
Summary
Friendly and adaptable with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction. Creative problem solver who built a new customer retention program that increased customer loyalty. Seeking a challenging job on the company to continue career growth into management.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Big Outsource
01.2023 - 09.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Lead Generation
HiRecruit BPO
12.2019 - 08.2022
- Supported sales team with lead generation through effective phone screening and information gathering.
Online English Teacher
ACADSOC
03.2017 - 09.2019
- Worked with students between ages 5 and even professionals on grammar, pronunciation and sentence construction.
- Promoted active participation from students by incorporating interactive elements such as group projects, discussions, and collaborative activities in lessons.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Designed engaging lesson plans based on individual student needs to maximize academic success and personal growth.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
Sales Representative
Data Alps Marketing
07.2015 - 09.2017
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Representative (Billing Department)
Alorica Philippines
08.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Hinduja Global Solutions
06.2013 - 07.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School -
Quezon National High School
Lucena City, Quezon01.1998
Elementary School -
Dalahican Elementary School
Lucena City, Quezon01.1998
Skills
- Good communication skills
- Good teamwork skills
- Highly analytical
- Keen to details
- Goal-oriented
- Hardworking
- Highly trainable
- Can work well under pressure
- Customer service-oriented skills
- Ability to deal with irate customers
- Excellent interpersonal communication skills
- Technical troubleshooting
- Product troubleshooting
- Customer service expert
Disclaimer
I hereby testify that all the above information is true and correct to the best of my knowledge.
Applicantsignature
Julius Modomo
Timeline
Technical Support Representative
Big Outsource
01.2023 - 09.2024
Lead Generation
HiRecruit BPO
12.2019 - 08.2022
Online English Teacher
ACADSOC
03.2017 - 09.2019
Sales Representative
Data Alps Marketing
07.2015 - 09.2017
Customer Service Representative (Billing Department)
Alorica Philippines
08.2014 - 01.2015
Customer Service Representative
Hinduja Global Solutions
06.2013 - 07.2014
Elementary School -
Dalahican Elementary School
High School -
Quezon National High School
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