Pearl Ann Gallardo
Customer Service Representative
Davao City
Summary
Experienced Technical Support Representative with over 7 years of experience providing customer service and technical assistance. Seeking a position where I can utilize my communication, troubleshooting, and problem solving skills to contribute to organizational success and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Sutherland Global Services
Davao City
06.2009 - 12.2016
- Provided technical support to customers via phone and chat
- Troubleshoot hardware and software issues to ensure timely resolutions.
- Documented customer interactions and solutions in CRM system for future reference.
- Handled billing and customer retention.
- Provided information about products and services.
Education
Computer Systems Design And Programming -
AMA Computer Learning Center
DavaoSkills
Customer Service
Product Troubleshooting
Good Communication Skills
Data Entry and Documentation
Team Collaboration
Timeline
Technical Support Representative
Sutherland Global Services
06.2009 - 12.2016
Computer Systems Design And Programming -
AMA Computer Learning Center