Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARIANNE M. ADAMI

MARIANNE M. ADAMI

MANDALUYONG CITY

Summary

Dynamic Branch Operations Officer with a proven track record at Metropolitan Bank & Trust Company, showcasing expertise in regulatory compliance and exceptional team leadership. Elevated operational efficiency and customer satisfaction through innovative process improvements and skillful issue resolution. Proficient in MS Office, with a keen attention to detail and a strong work ethic, contributing significantly to organizational success.

Developed key operational skills within structured banking environment, seeking to transition into new field. Demonstrates keen ability in managing transactions and ensuring compliance with regulations. Committed to leveraging these skills to contribute effectively in different industry.

Overview

17
17
years of professional experience

Work History

Branch Operations Officer

Metropolitan Bank & Trust Company
09.2014 - 01.2023
  • Conducted regular audits to ensure adherence to internal controls, preventing potential fraud or mismanagement incidents.
  • Enhanced customer satisfaction with prompt issue resolution and personalized service.
  • Coached team members on best practices, enhancing their skill sets for career advancement opportunities within the company.
  • Developed strong relationships with clients to foster loyalty and new business referrals.
  • Managed daily operations, ensuring smooth and efficient branch functioning.
  • Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
  • Reviewed new accounts for required documentation.
  • Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
  • Balanced daily cash and ATM, immediately documenting inaccuracies.
  • Complied with established internal controls and policies.
  • Improved branch efficiency by streamlining operational processes and implementing best practices.

BANK TELLER /New Accounts Representative

Metropolitan Bank & Trust Company
04.2006 - 02.2014
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Bachelor of Science - Banking And Finance

Polytechnic University of The Philipppines
Manila
05-2001

Skills

  • Branch operations management
  • Time management efficiency
  • Team leadership
  • Regulatory compliance
  • Decision-making capacity
  • Excellent work ethic
  • Customer service
  • Attention to detail
  • Proficient in MS office

Timeline

Branch Operations Officer

Metropolitan Bank & Trust Company
09.2014 - 01.2023

BANK TELLER /New Accounts Representative

Metropolitan Bank & Trust Company
04.2006 - 02.2014

Bachelor of Science - Banking And Finance

Polytechnic University of The Philipppines
MARIANNE M. ADAMI