John Illescas Bagares
Quezon City
Summary
Experienced professional with over a decade of expertise in customer service, sales, and marketing. Skilled in building strong client relationships and excelling in fast-paced environments. Known for interpersonal skills, effective collaboration with colleagues, and proactive problem-solving. Exceptional communication and time management abilities with a track record of meeting targets. Proficient in MS Office applications, research, and adaptable to changing responsibilities and schedules. Excited about contributing to team success.
Overview
15
15
years of professional experience
Work History
Account Manager
Metropolitan Bank & Trust Company
12.2023 - Current
- Company Overview: ITBG | Website not provided
- Responsible for managing transaction banking activities in the areas of sales, implementation, and customer management.
- He or she superintends the acquisition, growth and protection of accounts ensuring overall customer satisfaction concerning transaction banking solutions (cash management and trade solutions).
- Identify opportunities to provide transaction banking solutions within the assigned area and market coverage.
- Manage sales pipeline, ensuring opportunities are moved through deal stages.
- Participate in business calls on target corporate clients, scope the business, offer appropriate products and solutions, and brief the latter on the benefits of transaction banking products.
- Provide corporate clients with first-level support for products and service queries.
- Work closely with Service Managers to assess technical requirements of the clients.
- ITBG | Website not provided
Loans Officer
Metropolitan Bank & Trust Company
01.2021 - 12.2023
- Company Overview: Loans Division | Website not provided
- Key officer handling the implementation of loan booking transaction of commercial borrowers.
- Ensuring that accounts processing are done swiftly, efficiently and accurately while also guaranteeing that risks are managed properly.
- Loans Division | Website not provided
Insurance Sales Officer
Metropolitan Bank & Trust Company
05.2018 - 01.2021
- Company Overview: Consumer Business Sector | Website not provided
- Responsible for recruitment and sales performance management of the financial advisors (FA).
- Maintain good relationships with FA’s, insurance partners and to different units.
- Achieve set sales targets, persistency and penetration rates.
- Conducts market analysis activities, which include activities such as client profiling and survey on competitor products.
- Attends weekly meeting with Business Managers for production updates and marketing activities.
- Performs customer service and business conservation activities and performs other tasks as may be required by immediate superior.
- Consumer Business Sector | Website not provided
Collections Officer
Metropolitan Bank & Trust Company
07.2020 - 09.2020
- Company Overview: Consumer Business Sector | Website not provided
- Works with agents to ensure that all collection activities are conducted in accordance with performance and productivity standards and within guidelines.
- Participates in team planning for appropriate strategies to drive and sustain improvement and to achieve collection goals.
- Responsible in monitoring performance of external service provider including account endorsements.
- Consumer Business Sector | Website not provided
Bancassurance Sales Executive
BPI-Philam Life Assurance Corp.
01.2015 - 06.2017
- Company Overview: Website not provided
- Responsible for offering financial planning services through BPI-Philam’s wide range of products to BPI clients.
- Solicits new business, cross-sells and up-sells identified BPI-Philam products to the bank’s customer base.
- Establishes, maintains and grows relationships with bank partner and with prospective and existing clientele.
- Conducts market analysis activities, which include activities such as branch / client profiling and survey on competitor products.
- Attends weekly meeting with Business Managers and Regional Manager and branch monthly meetings for production updates and marketing campaigns.
- Performs customer service and business conservation activities and performs other tasks as may be required by immediate superior.
- Website not provided
Sales Executive (Medical Equipment Division)
Medilines Distributors Inc.
06.2014 - 11.2014
- Company Overview: Website not provided
- Creates and increases product awareness by conducting product presentations and trials to prospective clients.
- Prepares and implements the marketing programs and strategies of the division.
- Prepare quotations and coordinate with superiors on pricing policies.
- Participate in biddings by attending Pre-bid conferences and Bidding Session, collects abstracts of bids and facilitates other documents and requirements.
- Facilitate negotiations, close contracts / orders with clients within established authority and seek support from management.
- Ensures timely delivery of orders through proper channels.
- Monitor competitive activities and provide superiors with regular feedbacks.
- Provides efficient customer service by attending to customer complaints and concerns.
- Website not provided
Medical Sales Representative (Primary Care Division)
Delex Pharma International Inc.
10.2012 - 02.2013
- Company Overview: Website not provided
- Responsible for selling and marketing of pharmaceutical drugs and health care products.
- Arranges appointments with medical professionals like doctors and pharmacists to spread awareness about the drugs and medicines of the organization.
- Visits hospitals to meet with doctors to persuade them to purchase the products.
- Monitors the supply of drugs as well as inform doctors, pharmacist and nurses of the forthcoming changes.
- Maintains good relationship with doctors and nurses as well as develops contacts with people in the medical world.
- Educates the advantages of drugs of the organization to doctors and other medical professionals.
- Sells medical products and performs other tasks as required.
- Website not provided
Territory Manager
The Cathay Drug Company Inc.
02.2010 - 07.2012
- Company Overview: Loans Division | Website not provided
- Key officer handling the implementation of loan booking transaction of commercial borrowers.
- Ensuring that accounts processing are done swiftly, efficiently and accurately while also guaranteeing that risks are managed properly.
- Loans Division | Website not provided
Education
Nursing Licensure Examination -
06.2007
Bachelor of Science - Nursing
Centro Escolar University
Manila01.2007
Secondary Education -
Paco Catholic School
Manila01.2003
Elementary Education -
Centro Escolar University
Manila01.1999
Skills
- Customer service
- Sales
- Marketing
- Developing trust
- Building rapport
- Fast-paced environments
- Problem solving
- Interpersonal skills
- Communication skills
- Self-starter
- Team player
- Convincing skills
- Negotiation skills
- Time management
- Organizational skills
- Written communication
- Verbal communication
- Target achievement
- Marketing strategies
- Competitive
- Computer applications
- Research skills
- Flexibility
- Pleasing personality
Timeline
Account Manager
Metropolitan Bank & Trust Company
12.2023 - Current
Loans Officer
Metropolitan Bank & Trust Company
01.2021 - 12.2023
Collections Officer
Metropolitan Bank & Trust Company
07.2020 - 09.2020
Insurance Sales Officer
Metropolitan Bank & Trust Company
05.2018 - 01.2021
Bancassurance Sales Executive
BPI-Philam Life Assurance Corp.
01.2015 - 06.2017
Sales Executive (Medical Equipment Division)
Medilines Distributors Inc.
06.2014 - 11.2014
Medical Sales Representative (Primary Care Division)
Delex Pharma International Inc.
10.2012 - 02.2013
Territory Manager
The Cathay Drug Company Inc.
02.2010 - 07.2012
Nursing Licensure Examination -
Bachelor of Science - Nursing
Centro Escolar University
Secondary Education -
Paco Catholic School
Elementary Education -
Centro Escolar University
References
- Patrick D. Mendoza, Business Risk Manager – Credit Group, Metropolitan Bank & Trust Company, 8898-8857 / 0943-7287425
- Wilma Flor R. Famoso, Head, Account Management Department - Luzon, Metropolitan Bank & Trust Company, 0917-6580503
- Thomas Wilfrido Bilbao, Insurance and Vendor Management Department, Metropolitan Bank & Trust Company, 0917-8569226
- Arman Garcia, Business Analyst, Metropolitan Bank & Trust Company, 0916-6247226
- Cherry Ann P. Manalo, Nutrition Specialist, Nestle Phils., Inc., 0928-5018258
Personal Information
- Height: 5' 6''
- Weight: 145lbs
- Father's Name: Arthur C. Bagares
- Mother's Name: Emily F. Illescas
- Date of Birth: 04/30/86
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
- Place of Birth: NCR
References
- Patrick D. Mendoza, Business Risk Manager – Credit Group, Metropolitan Bank & Trust Company, 8898-8857 / 0943-7287425
- Wilma Flor R. Famoso, Head, Account Management Department - Luzon, Metropolitan Bank & Trust Company, 0917-6580503
- Thomas Wilfrido Bilbao, Insurance and Vendor Management Department, Metropolitan Bank & Trust Company, 0917-8569226
- Arman Garcia, Business Analyst, Metropolitan Bank & Trust Company, 0916-6247226
- Cherry Ann P. Manalo, Nutrition Specialist, Nestle Phils., Inc., 0928-5018258
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