Pia Doringo Dela Pena
Caloocan City, Metro Manila
Summary
Dynamic Executive Assistant with extensive experience at Metropolitan Bank & Trust Company, adept at managing executive calendars and optimizing travel arrangements. Proven problem solver with strong administrative support skills, ensuring confidentiality and compliance. Recognized for enhancing operational efficiency and fostering positive client relationships through effective communication and empathy.
Overview
23
23
years of professional experience
Work History
Executive Assistant
Metropolitan Bank & Trust Company
05.2006 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Area Administration Officer
Metropolitan Bank & Trust Company
01.2023 - 03.2024
- Assist Area Head in administration function (review of documents prior Area Head approval)
- Review and Monitor branch compliance, resolution and regularization of identified operational lapses/exceptions within the required time
- Give feedback to/from Head Office to implement new head office initiatives and escalate any issues
Branch Operations Officer
Metropolitan Bank & Trust Company
11.2020 - 01.2024
- Responsible in carrying out daily branch operations, compliance to policies and managing tellers and new accounts
- Reports directly to Branch Head
Customer Service Representative
Metropolitan Bank & Trust Company
05.2006 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in the branch level
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Junior Marketing Assistant
Banco De Oro Universal Bank
01.2006 - 05.2006
- Responsible in day to day over the counter branch operations and customer service
Branch Service Assistant/Cash Custodian
United Overseas Bank Limited, UOB
09.2003 - 01.2006
- Responsible in day to day balancing and verification of teller's transactions
- Responsible in daily verification of cash in vault balance of the branch
Accounting Staff
Primo Corte Plastic Shoelasts
11.2002 - 09.2003
- Responsible for bookkeeping recording of the company
Education
Bachelor of Science - Accountancy
Polytechnic University of The Philippines
Sta Mesa Manila04-2002
High School Diploma -
Aurora National Science High School
Baler, Aurora04-1998
Baler Central Elementary School
Baler, Aurora04-1994
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
Additional Information
Certificate of Eligibility
- Passer, Career Service Professional
- Ratings: 80.54%
- October 17, 2004
Timeline
Area Administration Officer
Metropolitan Bank & Trust Company
01.2023 - 03.2024
Branch Operations Officer
Metropolitan Bank & Trust Company
11.2020 - 01.2024
Executive Assistant
Metropolitan Bank & Trust Company
05.2006 - Current
Customer Service Representative
Metropolitan Bank & Trust Company
05.2006 - 10.2020
Junior Marketing Assistant
Banco De Oro Universal Bank
01.2006 - 05.2006
Branch Service Assistant/Cash Custodian
United Overseas Bank Limited, UOB
09.2003 - 01.2006
Accounting Staff
Primo Corte Plastic Shoelasts
11.2002 - 09.2003
Bachelor of Science - Accountancy
Polytechnic University of The Philippines
High School Diploma -
Aurora National Science High School
Baler Central Elementary School
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