Franz Christian Opelanio
Customer Service Representative
Mandaluyong City, Metro Manila
Summary
A former customer service representative bringing respectable skills in oral and written communication, active listening, and admirable problem-solving skills to provide the best-fitting service to all sorts of clients. An individual willing to try new jobs outside of my expertise in order to greatly broaden my skillset, and be able to add depth to my work experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative - Teller
Metropolitan Bank & Trust Company
10.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Manager
DRO Chemicals, Inc.
05.2024 - 09.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts and maximize profits
- Create and submit proposals to other companies for future transactions, and possible collaborations
Human Resources Intern
Primex Printers Inc.
08.2023 - 09.2023
- Improved employee satisfaction by assisting with benefits administration, and promptly addressing concerns
- Collaborated with managers to identify and address employee-relations issues
- Assist in administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation
- Assist in writing job posting and job descriptions for boards
- Drafted technical documents and internal memoranda
- Developed strong written communication skills
Education
Bachelor of Science - Business Management
De La Salle University - Manila
Manila, Metro Manila, Philippines 04.2001 -
Skills
Customer Service
Quote
"Expectations can kill a simple man, a simple woman."
Timeline
Customer Service Representative - Teller
Metropolitan Bank & Trust Company
10.2024 - 03.2025
Assistant Manager
DRO Chemicals, Inc.
05.2024 - 09.2024
Human Resources Intern
Primex Printers Inc.
08.2023 - 09.2023
Bachelor of Science - Business Management
De La Salle University - Manila
04.2001 -
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