Maria Louissa S. Damaso
Client Relations Expert
Paranaque
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 13 years of experience providing quality administrative and support to clients.
Overview
12
12
years of professional experience
Work History
Virtual Assistant/Trainer
Whaletale OFM
12.2023 - 06.2025
- Actively promote and upsell PPVs, bundles, renewals, and custom content
- Use approved conversation flows, keywords, and psychological triggers to maximize sales
- Provide a structured training program that covers tools, scripts, selling techniques, and model branding
- Evaluate trainees via mock chats, quizzes, or real-time performance before account deployment
Virtual Assistant
Intelligent.com
06.2022 - 12.2023
- Answer emails from individuals from organizations professionally and responding to inquiries. Make email sales pitching to promote online resources for senior care and generate website link ups
- Compose, concise and organized emails that address the issues and scenarios presented
- Determine the nature of incoming emails and prioritizing them according to their importance
Customer Support Advisor
Entain Manila
02.2019 - 05.2022
- Handle customer inquiries and questions via chat and email over 150 per day
- Assist customers with placing specific bets, account information, and gaming concerns
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarify customer issues and determined the root cause of problems to resolve product or service complaints.
Transaction Processor
Conduent Business Services Inc
07.2017 - 08.2018
- Perform data entry of material from source documents over 50 per day to the computer database
- Provide administrative support to business operations by performing processing tasks such as data entry, scanning, and mail sorting
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Customer Care Assistant Sr
Xerox Business Services Philippines
01.2016 - 08.2016
- Review claim reimbursements through medical prescriptions and receipts of over 100 per day to determine if are refundable or not
- Input data from customer prescriptions into a complex database
- Review and validate details of medical claims applications and closing documentation
Business Processing Associate
American International Group
05.2013 - 06.2015
- Prepare insurance policies of over 20 per day and input data as per criteria and guidelines
- Verify and analyze data received from the broker and other administration tasks
- Review and analyze insurance policy revision per underwriters’ instructions
- Complete paperwork, recognize discrepancies and promptly address them for resolution
Education
BS - Business Administration, Marketing Management
Polytechnic University of The Philippines
Sta. Rosa City, Laguna04-2013
Skills
Email management and correspondence
Team Management
Sales
Data entry
Customer service
Attention to detail
Task prioritization
Timeline
Virtual Assistant/Trainer
Whaletale OFM
12.2023 - 06.2025
Virtual Assistant
Intelligent.com
06.2022 - 12.2023
Customer Support Advisor
Entain Manila
02.2019 - 05.2022
Transaction Processor
Conduent Business Services Inc
07.2017 - 08.2018
Customer Care Assistant Sr
Xerox Business Services Philippines
01.2016 - 08.2016
Business Processing Associate
American International Group
05.2013 - 06.2015
BS - Business Administration, Marketing Management
Polytechnic University of The Philippines