Summary
Overview
Work History
Education
Skills
Timeline
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RUTH ANN SOMCIO

RUTH ANN SOMCIO

Dasmariñas

Summary

Detail-oriented administrative professional with extensive experience in CRM systems management and client communication. Skilled in streamlining data processes and enhancing customer interactions. Proven track record in managing scheduling and coordination for diverse teams and projects.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

A New Legacy Family Services
Virginia
12.2024 - 07.2025
  • Coordinated patient service appointments, enhancing scheduling efficiency.
  • Assisted in maintaining accurate patient records and documentation systems.
  • Streamlined communication between company and insurance providers, improving service delivery.
  • Managed scheduling and calendar coordination for administrative staff and leadership team.
  • Organized files and ensured efficient retrieval of information as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.

Corp Churn Specialist/Accounts Receivables

Carta
10.2023 - 12.2024
  • Analyzing companies prone to churn using Pitchbook.
  • Communicate with clients overdue by more than 15 days, presenting discount solutions
  • Supporting customers with payment inquiries and invoice details alongside product and service explanations
  • Collection process and projects.
  • Reviewing overdue invoices
  • Managed email responses and finalized tasks efficiently to support collection processes.
  • Re-evaluating payment processing.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Researched and analyzed customer feedback to identify areas of improvement.

Business Development Representative

Medallia
09.2021 - 10.2023
  • Managed diverse campaigns encompassing SMB, Corporate, and LLC products under Medallia.
  • Contact customer leads through cold calling, emails, and Inmails leveraging LinkedIn, Outreach, and Gmail.
  • Facilitated lead generation through utilization of Zoominfo, Sales Navigator, and Apollo.
  • Facilitated lead generation campaigns using Zoominfo and Salesforce, increasing client engagement.
  • Client relationship management leveraging CRM (Salesforce)
  • Executing discovery and qualification discussions.
  • Identified new market opportunities through comprehensive research and analysis.
  • Collaborated with sales and marketing teams to enhance customer engagement strategies.
  • Utilized CRM tools to track interactions and manage customer data effectively.
  • Responded quickly to inquiries from potential customers via phone or email.

Sales Development Representative

DIVERSIFY
04.2020 - 09.2021
  • Connect and assess potential buyers and sellers of music software and equipment
  • Managed lead generation efforts using CRM tools for tracking interactions and follow-ups.
  • Scheduled product demonstrations and meetings for the sales team with qualified leads.
  • Provided feedback on customer responses to improve outreach strategies and techniques.
  • Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
  • Modifying records in CRM (PipeDrive).
  • Conducted outreach to potential clients through cold calling and email campaigns.

Sales Development Representative

CONCERT 8
06.2019 - 04.2020
  • Managed two campaigns: YourChatTeam and Concert8, achieving targeted engagement metrics.
    Executed strategies for YourChatTeam and Concert8, enhancing brand visibility.
    Coordinated tasks for YourChatTeam and Concert8, ensuring timely deliverables.
    Analyzed performance data for YourChatTeam and Concert8 to inform future initiatives.
  • Executed lead generation strategies utilizing Zoominfo and Sales Navigator.
    Identified and qualified potential leads to enhance sales pipeline.
    Analyzed data trends to optimize targeting and outreach efforts.
    Collaborated with sales teams to align on lead qualification criteria.
  • Facilitating discovery and qualification meetings.
  • Reach out to customer leads through cold calling, emails, and SMS.
  • Client relationship management utilizing CRM (HubSpot)

Technical Support Representative

TELSTRA
02.2018 - 02.2019
  • Provided technical support to resolve complex customer issues, ensuring client satisfaction.
  • Address inquiries from Telstra Residential customers facing technical challenges
  • Fault finder with proper documentation in CRM (Siebel).
  • Addressed technical issues through Zendesk while generating tickets for level 2 tech escalation
  • Provided technical support for customers via phone and online chat.
  • Resolved customer inquiries using internal ticketing systems efficiently.
  • Collaborated with engineering teams to troubleshoot product issues effectively.
  • Educated customers on product features and troubleshooting steps clearly.
  • Documented technical solutions in knowledge base for future reference.

CSR | TSR

iQor
02.2016 - 01.2018
  • Receive inbound calls from Virgin Mobile customers with different types of concerns.
  • Helping customers with proper documentation.
  • Utilizing SmartSolve to address concerns.
  • Resolved issues by providing accurate product information and support.
  • Documented customer interactions in CRM software for future reference.
  • Collaborated with team members to improve service delivery processes.
  • Maintained knowledge of company products and services for informed support.

Consultant

SUTHERLAND PHILIPPINES
08.2011 - 09.2015
  • Receive calls from eBay buyers and sellers.
  • Fraudulent accounts checker/finder.
  • Creating tickets for endorsements.
  • Developed strategic recommendations based on client feedback and industry trends.
  • Analyzed processes to identify areas for improvement and efficiency gains.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.

Education

Some College (No Degree) - Bachelor of Business Administration in Marketing M

Pamantasan Ng Lungsod Ng Marikina
Marikina
05-2011

Skills

  • CRM systems management
  • Customer relationship management
  • Data entry and analysis
  • Business correspondence
  • Multi-channel outreach
  • Detail-oriented approach
  • Adaptable learner
  • Relationship building
  • collaborative team member
  • Flexible
  • MS Office
  • G Sheets
  • Email organization
  • Prospecting calls
  • Lead generation outreach
  • Emails
  • Ticketing system management
  • Microsoft Excel
  • Patient records management
  • Data entry and analysis
  • CRM systems management
  • Appointment scheduling
  • Customer relationship management
  • Business correspondence
  • Problem solving
  • Multichannel outreach
  • Account management

Timeline

Administrative Assistant

A New Legacy Family Services
12.2024 - 07.2025

Corp Churn Specialist/Accounts Receivables

Carta
10.2023 - 12.2024

Business Development Representative

Medallia
09.2021 - 10.2023

Sales Development Representative

DIVERSIFY
04.2020 - 09.2021

Sales Development Representative

CONCERT 8
06.2019 - 04.2020

Technical Support Representative

TELSTRA
02.2018 - 02.2019

CSR | TSR

iQor
02.2016 - 01.2018

Consultant

SUTHERLAND PHILIPPINES
08.2011 - 09.2015

Some College (No Degree) - Bachelor of Business Administration in Marketing M

Pamantasan Ng Lungsod Ng Marikina

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RUTH ANN SOMCIO