Rhagie May Ragay
Virtual Assistant/ Customer Support Specialist
San Carlos, Province Of Negros Occidental,NEC
Summary
Administrative support professional handling 40+ administrative requests per day across remote customer workflows, lead tracking, and follow-up tasks, updating 60+ leads per day. Pairs phone, email, and chat support with Google Workspace and CRM organization to meet the demands of Virtual Assistant work. Keeps calendars, records, and logistics aligned for smooth day-to-day operations. Assists with order processing and status updates while keeping customer records aligned.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Virtual Administrative Assistant
SkyBridge BPO Corp.
Remote
06.2026 - Current
- Manage customer records and update CRM entries to keep information organized and current.
- Coordinate meeting times, calendar changes, and scheduling conflicts across multiple requests.
- Document call outcomes, customer requests, and next steps for accurate follow-up tracking.
- Respond to inbox messages promptly and route requests to the appropriate team when needed.
- Track lead details, contact status, and follow-up notes to support sales pipeline visibility.
- Coordinate remote client communication across email, chat, and call channels with consistent follow-up.
- Assist with order processing and status updates while keeping customer records aligned.
- Maintain organized digital files and shared records for quick access by team members.
Customer Service Representative
EmpireOne BPO Solutions
San Carlos City, Negros Occidental (Remote)
04.2025 - 05.2026
- Handled inbound and outbound customer calls with clear communication and professional issue resolution.
- Managed appointment scheduling and calendar updates while coordinating changes with customers promptly.
- Tracked customer details in CRM records and updated case notes after each interaction.
- Responded to customer emails and chat messages with accurate information and timely follow-up.
Cold Caller
VA Infinite
Remote
02.2024 - 01.2025
- Qualified prospects through outbound calls by confirming interest, availability, and basic service needs.
- Recorded call outcomes and prospect details accurately in CRM systems for follow-up and pipeline tracking.
- Delivered clear call scripts to introduce services and keep conversations focused on next steps.
- Maintained professional phone communication while handling objections and keeping prospects engaged throughout outreach.
Customer Sales Retention
Nations Info Corp.
Remote
08.2022 - 01.2024
- Supported customer retention efforts by reviewing account concerns and recommending appropriate service options.
- Handled inbound and outbound calls to gather customer needs and maintain accurate conversation notes.
- Qualified incoming leads by confirming basic details and routing opportunities to the correct next step.
- Logged customer concerns and coordinated escalations with internal teams when issues needed additional review.
Education
Bachelor of Science - Secondary Education Major in Sciences
Central Philippine State University
San Carlos City, Negros Occidental, Philippines08-2024
Skills
- Customer service
- Email & chat support
- Inbound & outbound call handling
- Appointment scheduling & calendar management
- Lead qualification
- Escalation handling
- Customer retention
- Salesforce
- Call scripting
- Live chat software
- Data entry & record management
- CRM & lead tracking
- Google Workspace
- Odoo
- Ticketing systems
- Order processing
- Scheduling software
- Chat support
- Phone support
- Remote client support
- Email support
- Customer inquiry handling
- Call handling
- Inbound call support
- Customer issue resolution
- Live chat support
- Customer inquiry resolution
- Multichannel support
- Customer relationship management
- Records management
- Documentation management
- Appointment scheduling
- Calendar management
- Meeting coordination
- Travel coordination
- Inbox management
- Document preparation
- Logistics coordination
- Workflow coordination
- Lead tracking
- Outbound calling
- Sales pipeline tracking
- CRM data entry
- Follow-up communication
- Follow-up communications
- Xcally
- Call logging
- Slack
- Gladly
- Odoo CRM
- Email correspondence
- Sales pipeline management
- Administrative coordination
Certification
Licensed Professional Teacher
Timeline
Virtual Administrative Assistant
SkyBridge BPO Corp.
06.2026 - Current
Customer Service Representative
EmpireOne BPO Solutions
04.2025 - 05.2026
Cold Caller
VA Infinite
02.2024 - 01.2025
Customer Sales Retention
Nations Info Corp.
08.2022 - 01.2024
Bachelor of Science - Secondary Education Major in Sciences
Central Philippine State University