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Maria Cristeta Kilongan
Baguio City
Summary
Versatile and dependable Virtual Assistant with more than 10 years of experience in remote administrative support, calendar management, and client relations. Skilled in social media management, digital content creation, and email marketing campaigns across diverse industries. Adept at using project management tools and CRM platforms to streamline workflows and improve productivity. Experienced in e-commerce support, data entry, transcription, and customer service. Recognized for adaptability, strong communication skills, and the ability to manage multiple priorities across time zones.
Overview
21
21
years of professional experience
Work History
General Virtual Assistant
DJ Graffiti
Ann Arbor, Michigan (Remote)
11.2025 - 03.2026
- Lead Generation (Chat GPT, Deepseek).
- Website Management (Wordpress, Search Atlas)
- Email Outreach
- Full-time
General Virtual Assistant
Aurora Dynamics
Sweden (Remote)
12.2021 - 03.2026
- Spearheaded lead generation initiatives utilizing ChatGPT and Hunter.io tools.
- Developed and executed graphic designs and social media content strategies to enhance client brand visibility.
- Email Outreach
- Part-time,10 hours a week
Social Media Manager & Content Creator
Intuity International
London, United Kingdom (Remote)
07.2023 - 05.2025
- Designed engaging visuals and short-form videos using Canva and CapCut.
- Utilized ChatGPT for captions, content ideation, and workflow optimization.
- Managed the company’s Instagram, Facebook, and LinkedIn accounts.
- Executed lead generation campaigns through Flowchat and handled email marketing campaigns.
- Part-time
Executive Assistant to the Founder
Lisa Galea/Sanctuary in the Pocket
Queensland Australia (Remote)
11.2018 - 09.2024
- Inbox and correspondence management
- Calendar, task, and workflow coordination (Trello)
- Gatekeeping and stakeholder communication
- Invoice creation, tracking, and follow-ups
- Administrative and operational support
- Team, contractor, and external partner coordination, including task progress updates
- Airbnb guest communication and issue resolution
- Property management system support (Hostaway, Little Hotelier)
- Process improvement and documentation management
- Part-time
General Virtual Assistant / Social Media Manager
Living Through Heart
Perth, Australia (Remote)
09.2019 - 05.2024
- Edited contents and published posts across multiple social media platforms.
- Edited podcast episodes with Audacity.
- Managed community engagement and follower interactions.
- Created content using Canva, CapCut, and Vidyo.ai to increase engagement on YouTube, Facebook, and Instagram.
- Part-time
Virtual Assistant / Social Media Manager
Run for Resilience / Tribe & Trail
Perth, Australia
09.2018 - 01.2025
- Created and managed blog posts and email campaigns (WordPress, ActiveCampaign).
- Designed graphics and scheduled social media content.
- Handled product listings, updates, and inventory via BigCommerce & Lightspeed.
- Part-time, 10 hrs/week
Virtual Assistant / Social Media Manager
WETSocks Comedy Blog
Chicago, IL
10.2018 - 06.2019
- Managed email marketing campaigns via MailChimp.
- Scheduled and optimized content for Twitter and Facebook.
- Handled inbox management and travel coordination for clients.
- Part-time, 10 hrs/week
Executive Virtual Assistant
Health Solutions Group
Sydney, Australia
05.2018 - 08.2019
- Coordinated client communications, streamlined invoicing and scheduling processes, and ensured up-to-date client records using Cliniko.
- Created and managed content for Facebook marketing campaigns.
- Conducted transcription tasks and maintained digital records.
- Oversaw calendar management to optimize scheduling and enhance productivity.
- Full-time
Virtual Assistant / Social Media Manager
Young Architect
Portland, OR
01.2016 - 04.2018
- Scheduled and managed social media content calendars.
- Designed blog graphics and maintained website content.
- Executed email marketing campaigns and product fulfillment via Amazon.
- Remote, Full-time
Real Estate Virtual Assistant
My OutDesk LLC – Bowes Home Team
San Diego, CA
11.2015 - 02.2016
- Managed property listings via Zoho CRM.
- Conducted real estate research and blog content writing.
- Remote, Part Time
Customer Service & Sales Agent
InterContinental Hotels Group (SC Reservations Phils.)
Baguio City, Philippines
09.2007 - 09.2013
- Handled hotel reservations, modifications, and loyalty program inquiries.
- Recognized as a Top Performer, earning international incentive trips.
English Tutor
English Tutor (ESL Teacher, Part-time)
Baguio City, Philippines
07.2007 - 10.2007
- Conducted one-on-one English lessons for Korean students.
- Part-time
Telemarketer / Customer Service
On Trac Contact Solutions, Inc.
Baguio City, Philippines
10.2006 - 07.2007
- Achieved top sales performance across global accounts.
Telemarketer / Customer Service
Noble Trends Unbound Inc.
Baguio City, Philippines
03.2005 - 09.2006
- Consistently ranked as a top outbound sales agent across the US, UK, and Australian markets.
Education
Bachelor of Arts - English
Saint Louis University
Baguio City, Philippines01-2005
Skills
- Customer support
- Email management
- Content creation
- Lead generation
- Administrative procedures
- Travel arrangements
- Calendar management
- Verbal and written communication
- AI proficiency
- CRM management
- Video editing
- Project management
- Event planning
TOOLS & PLATFORMS
- Project & Communication: ClickUp, Asana, Airtable, Monday, Slack, Google Workspace, Microsoft Office
- Content & Design: Canva, CapCut, Descript, Meet Edgar, Buffer, Loomly, Flowchat, Hootsuite
- Marketing & CRM: ActiveCampaign, MailChimp, Zoho CRM
- Web & Blog: WordPress, Simvoly, Libsyn
- AI Tools & Automation: ChatGPT, Vidyo.ai
- E-commerce & Booking Systems: Cliniko, CreateSpace, BigCommerce, Lightspeed, Amazon, Holiday Inn Systems
- Transcription & Editing: Otter, Audacity, Descript
Timeline
General Virtual Assistant
DJ Graffiti
11.2025 - 03.2026
Social Media Manager & Content Creator
Intuity International
07.2023 - 05.2025
General Virtual Assistant
Aurora Dynamics
12.2021 - 03.2026
General Virtual Assistant / Social Media Manager
Living Through Heart
09.2019 - 05.2024
Executive Assistant to the Founder
Lisa Galea/Sanctuary in the Pocket
11.2018 - 09.2024
Virtual Assistant / Social Media Manager
WETSocks Comedy Blog
10.2018 - 06.2019
Virtual Assistant / Social Media Manager
Run for Resilience / Tribe & Trail
09.2018 - 01.2025
Executive Virtual Assistant
Health Solutions Group
05.2018 - 08.2019
Virtual Assistant / Social Media Manager
Young Architect
01.2016 - 04.2018
Real Estate Virtual Assistant
My OutDesk LLC – Bowes Home Team
11.2015 - 02.2016
Customer Service & Sales Agent
InterContinental Hotels Group (SC Reservations Phils.)
09.2007 - 09.2013
English Tutor
English Tutor (ESL Teacher, Part-time)
07.2007 - 10.2007
Telemarketer / Customer Service
On Trac Contact Solutions, Inc.
10.2006 - 07.2007
Telemarketer / Customer Service
Noble Trends Unbound Inc.
03.2005 - 09.2006
Bachelor of Arts - English
Saint Louis University