Marc Louise Grefalda
Baliuag,BUL
Summary
I am a dedicated customer service and technical support specialist with over 9 years of experience in VPN services.
I communicate well in written English and can type at 70 words per minute, which helps me explain solutions to clients effectively.
I can troubleshoot issues on different devices like Windows, Mac, Android, and iOS.
I worked for 4 years with Uber's customer support team, where I improved my skills in helping customers and solving problems. My 5 years in VPN support have taught me a lot about the industry as well as honed my customer relations skills.
Also, I'm skilled in using Zendesk software to resolve issues quickly. I am committed to helping clients solve their problems and ensuring their technology runs smoothly for a better user experience.
Overview
9
9
years of professional experience
Work History
Techinal/Customer Service Representative
Topdata | Reimage | Exacot Philippines
04.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Efficiently handle customer techinical, account, and billing concerns via chat and email
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Telus International Philippines
09.2015 - 03.2019
- Respond to customer concerns via email using the Zendesk application
- Assist customer with the account and billing concerns
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tier 2: Assist customers with their accident/cleaning concerns by de-escalating it and providing reasonable compensation.
Education
BBA - Marketing Management
03-2015
Skills
- Excellent written communication skills
- Strong analytical and
problem-solving skills - Excellent interpersonal and
customer service skills
- Zendesk Proficiency
- Excellent interpersonal and
customer service skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionCareer advancementTimeline
Techinal/Customer Service Representative - Topdata | Reimage | Exacot Philippines
04.2019 - Current
Customer Service Representative - Telus International Philippines
09.2015 - 03.2019
Baliuag University - BBA, Marketing Management
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