Marc Louise Grefalda

I am a dedicated customer service and technical support specialist with over 9 years of experience.

I communicate well in written English and can type at 75 words per minute, which helps me explain solutions to clients effectively.

I can troubleshoot issues on different devices like Windows, Mac, Android, and iOS.

I worked for 4 years with Uber's customer support team, where I improved my skills in helping customers and solving problems. My 5 years in VPN support have taught me a lot about the industry as well as honed my customer relations skills.

Also, I'm skilled in using Zendesk software to resolve issues quickly. I am committed to helping clients solve their problems and ensuring their technology runs smoothly for a better user experience.