Ma. Aileen Sitchon
Technical Support Representative
Apalit, Province Of Pampanga
Summary
With extensive experience in the technical support industry, I have honed my ability to efficiently resolve client and customer issues. Driven by a passion for continuous learning and adapting to evolving technologies, I am eager to join a dynamic environment where I can further enhance my critical thinking and troubleshooting skills.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Reimage Philippines - Exacot
08.2019 - Current
- Collaborated with teammates and supervisors to escalate and address customer inquiries or technical issues.
- Accelerated issue resolution times using remote diagnostic tools when possible to minimize inconvenience for clients experiencing technical difficulties.
- Demonstrated adaptability by supporting customers with various levels of technical proficiency, tailoring explanations and instructions accordingly without sacrificing accuracy or effectiveness.
- Increased customer satisfaction by providing timely and accurate technical support for product-related issues.
Education
Bachelor of Science - Information Technology
Don Honorio Ventura Technological State University
Bacolor, Philippines 04.2001 -
Skills
Customer Service
Technical Troubleshooting
Problem-solving abilities
Teamwork and Collaboration
Effective Communication
Adaptability and Flexibility
Timeline
Technical Support Representative
Reimage Philippines - Exacot
08.2019 - Current
Bachelor of Science - Information Technology
Don Honorio Ventura Technological State University
04.2001 -
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