Romar Bentoso

• Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
• Handled day to day operations by conducting meetings with different departments in the company and encouraging collaborative discussions.
• Analyzed strategic, core and support processes, recommending improvements to streamline or automate procedures

• Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
• Handled day to day operations by conducting meetings with different departments in the company and encouraging collaborative discussions.
• Develop and Implemented company engagements to help prevent attrition and raise employee morale.
• Effectively helped hire employees who fit the company culture.
• Point of contact between the client, developers, and employees
• Analyzed strategic, core and support processes, recommending improvements to streamline or automate procedures.
• Oversaw financial management activities, including budget management, accounting and payroll
• Fostered positive relationships with customers to maximize satisfaction, retention and experience

• Reviewed and edited images that were uploaded to the website by the users.
• Maintained personnel records and updated internal databases to support document management.
• Generated reports to suggest corrective actions and process improvements.

• Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Elevated customer satisfaction ratings by resolving issues and fostering speedy resolution.
• Managed over hundreds of emails and chats from customers of the product Increased employee efficiency and productivity by 90%
• Monitored project performance to identify areas of improvement and make adjustments.

• Trained and mentored high-performing team through
  regular performance reviews, individual feedback and
  professional coaching
• Directed day-to-day operations by spearheading
  implementation of short-term and long-term
  strategies to achieve business plan and profitability
  goals
• Elevated customer satisfaction ratings by resolving
  issues and fostering speedy resolution
• Managed over hundreds of emails and chats from customers of the product
• Increased employee efficiency and productivity by 100%
• Monitored project performance to identify areas of improvement and make adjustments.

• Answered product and service questions, suggesting other offerings to attract potential customers.
• Provided primary customer support to current and potential customers.
• Provided seller support on refunds, posted feedback and policy changes.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction at 95% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled 120 emails and chat per day and hit 100% SLA via Zendesk email with a 95% CSAT on Chat and email.
• 100% attendance as a Technical Support Agent

• Handled Inquiries from subscribers
• Answered Emails and coordinated with client by providing reports, feedback, process improvements.
• Answered hundreds of emails and manage a small team
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.