Rexchel Honrada
Technical Support Representative
Angeles City, Province Of Pampanga,PAM
Summary
I have been in the Business Processing Outsource (BPO) industry for 2 decades and have mastered the art of providing the best customer service and in helping the company grow. I am more than willing to learn and open to constructive criticisms to professionally grow in the company and work well and better with my peers, superiors and clients.
Overview
8
8
years of professional experience
Work History
Billing Escalations Agent
Exacot, Reimage Philippines
06.2023 - Current
CyberGhost and Private Internet Access accounts:
- Processing refund requests for different payment gateways (Paypal, Stripe, Cleverbridge, Bitpay, Pay.com and Google Play Console)
- Investigating payment disputes.
- Verifying payments and locating missing payments
- Processing Account Delete requests under General Data Protection Regulation (GDPR).
Domain Unblock Squad Agent
Exacot, Reimage Philippines
10.2018 - Current
- Hourly monitoring domains and API domains for high-censorship countries like China and UAE
- Recovering blocked domains via the Amazon Workspaces (AWS) tool and testing them via Putty.
- Communicating blocks and recoveries to affiliates
Technial Support Representative
Exacot, Reimage Philippines
06.2016 - 12.2021
- Provides technical support for ExpressVPN customers.
- Assists customers in purchasing, installing and activating the service on supported devices (iOS, Android, Windows, Mac, Linux)
- Assists customers in configuring supported router models to connect to VPN.
- Troubleshooting installation and VPN connection problems on supported devices.
- Doing remote troubleshooting via an LogMeIn (LMI) session.
Education
Bachelor of Science - Information Technology
Angeles University
Angeles City, Philippines 04.2001 -
Skills
Excellent in problem solving
Timeline
Billing Escalations Agent
Exacot, Reimage Philippines
06.2023 - Current
Domain Unblock Squad Agent
Exacot, Reimage Philippines
10.2018 - Current
Technial Support Representative
Exacot, Reimage Philippines
06.2016 - 12.2021
Bachelor of Science - Information Technology
Angeles University
04.2001 -
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