Juvelyn Cabintoy
Kananga, Province Of Leyte
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Virtual Assistant Outsourcer
Rhea Ceballos
10.2023 - 07.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via emails, and live chat platforms.
- Conferred with customers by chat, slacks or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Customer Service Representative
Qualfon
11.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Checker
Siliman Avenue Construction Supply
03.2021 - 10.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Former Full-time Missionary
The Church of Jesus Christ of Latter-day Saints
01.2017 - 07.2018
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Collaborated with other missionaries to strategize, plan, and execute successful mission goals.
- Trained new missionaries on effectively sharing word of God in the community.
Education
Brigham Young University Pathway Connect - English Proficiency
Brigham Young University
01.2019 - 01.2020
High School - undefined
Gregorio Elmaga Memorial High School
Zamboanguita, Negros Oriental 01.2010 - 01.2015
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data entry
Data collection
Critical thinking
Relationship building
Team development
Timeline
Virtual Assistant Outsourcer
Rhea Ceballos
10.2023 - 07.2024
Customer Service Representative
Qualfon
11.2022 - 07.2023
Checker
Siliman Avenue Construction Supply
03.2021 - 10.2021
Brigham Young University Pathway Connect - English Proficiency
Brigham Young University
01.2019 - 01.2020
Former Full-time Missionary
The Church of Jesus Christ of Latter-day Saints
01.2017 - 07.2018
High School - undefined
Gregorio Elmaga Memorial High School
01.2010 - 01.2015