Gregard Salazar
Warehouse Worker
Iloilo City
Summary
Results-driven professional with nearly 10 years of experience in customer support and 2 years in retail merchandising. Skilled in delivering exceptional service, resolving issues efficiently, and maintaining organized, visually appealing displays. Strong communicator, adaptable team player, and quick learner dedicated to supporting business goals and enhancing the customer experience.
Overview
10
10
years of professional experience
1
1
Language
Work History
Administrative Assistant (Front Desk Virtual Assistant)
Goodwin&Company
05.2023 - Current
- As a front desk, you will handle customer inquiries, property management compliance, and administrative tasks, including calls, emails, and chats.
- Answer general questions about the community, amenities, and policies.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handled client correspondence and internal communications in a professional manner.
Retail Merchandiser (Part-time)
Seven Eleven
03.2023 - 02.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
Hardware Sales Associate - Part Time
Bong-Bong Hardware & Electrical Supply
02.2022 - 03.2023
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Increased hardware sales by providing exceptional customer service and demonstrating product features.
- Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.
Technical Support and Sales
Asurion
06.2022 - 02.2023
- Promoted special offers and loyalty programs with upselling skills.
- Promoted sales and special offers for discounts and merchandise options.
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications, and software.
Customer Care
Verizon Customer Care with Sales Teletech Iloilo
05.2021 - 05.2022
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Tailored sales approaches to meet the unique needs of different market segments, enhancing customer satisfaction.
- Delivered persuasive sales presentations to demonstrate product benefits and secure client commitments.
- Analyzed sales data to understand customer trends and preferences, informing marketing strategies.
Customer Bank Associates
Customer Bank Associates Iqor Philippines (RMS COLLECT)
08.2019 - 05.2021
- Followed up and processed requests for credit cards, new accounts, and account deposits.
- Prepared bank application forms and managed all documents for new account openings with outstanding attention to detail and confidentiality.
- Managed customer queries regarding banking products, services, and account details, providing comprehensive support.
Customer Service Representative
Transcom Worldwide Philippines
06.2015 - 07.2019
- Addressed customer service inquiries quickly and accurately.
- Served as an escalation point for complex customer issues, capturing timely resolution to drive client retention.
- Processed and issued product orders and service upgrades for customers.
Education
Bachelor of Arts - Public Administration
Cagayan State University
Tuguegarao City, Cagayan Valley 01.2015 -
High School -
Baggao National High School
Poblacion, Baggao, Cagayan Valley 01.2010 -
Elementary School -
Carupian Elementary School
Carupian, Baggao, Cagayan 01.2007 -
Skills
Product positioning
Empathic listening
Cross-Selling techniques
Product demonstration
Order fulfillment
Technical sales software
Critical thinking
Customer Service
Sales expertise
Interpersonal communication skills
Customer retention abilities
Teamwork and collaboration
Customer needs analysis
Customer rapport
Target-driven
Additional Information
Filipino
English
Timeline
Administrative Assistant (Front Desk Virtual Assistant)
Goodwin&Company
05.2023 - Current
Retail Merchandiser (Part-time)
Seven Eleven
03.2023 - 02.2024
Technical Support and Sales
Asurion
06.2022 - 02.2023
Hardware Sales Associate - Part Time
Bong-Bong Hardware & Electrical Supply
02.2022 - 03.2023
Customer Care
Verizon Customer Care with Sales Teletech Iloilo
05.2021 - 05.2022
Customer Bank Associates
Customer Bank Associates Iqor Philippines (RMS COLLECT)
08.2019 - 05.2021
Customer Service Representative
Transcom Worldwide Philippines
06.2015 - 07.2019
Bachelor of Arts - Public Administration
Cagayan State University
01.2015 -
High School -
Baggao National High School
01.2010 -
Elementary School -
Carupian Elementary School
01.2007 -