Jerome Barrientos
San Pedro, Province Of Laguna,LAG
Summary
Results-driven professional with 14+ years of cross-industry expertise in virtual assistance, sales, client service, and operations. Proven ability to optimize workflows, drive revenue growth, and deliver exceptional customer experiences in fast-paced environments. Combines a Bachelor’s in Psychology with technical proficiency in CRM systems, underwriting platforms, and Microsoft Office Suite. Recognized for persuasive communication, meticulous attention to detail, and exceeding KPIs in global organizations (e.g., Atlantis Dubai, IAG Australia, SMDC Philippines).
Overview
14
14
years of professional experience
1
1
Certification
Work History
Virtual Assistant (Underwriting Assistant, Aviso Specialty Australia)
Hammerjack
02.2024 - Current
- Provide end-to-end underwriting support for 50+ commercial insurance accounts, ensuring compliance with Australian regulatory standards
- Reduced document processing time by 25% by implementing automated templates in OfficeTech
- Resolved 95% of client inquiries within 24 hours via 3CX, maintaining a 4.8/5 client satisfaction score
- Streamlined pre-renewal workflows in Insight, achieving 100% on-time submission of endorsements and certificates
International Property Specialist
SM Development Corporation (SMDC)
12.2022 - 06.2023
- Spearheaded high-value property sales for SMDC’s luxury residential portfolio, targeting overseas Filipino investors
- Exceeded monthly sales targets by 20% through tailored client presentations and strategic follow-ups
- Built a 500+ client database, increasing lead conversion rates by 30% via CRM-driven outreach campaigns
- Represented SMDC at 15+ international roadshows (Dubai, Singapore), contributing to ₱50M+ in closed deals
Virtual Assistant (Internal Sales Administrator, Residentia Group Australia)
Platserv PH (Platinum Outsourcing)
01.2022 - 10.2022
- Managed end-to-end sales operations for a leading Australian building materials supplier
- Processed 150+ monthly purchase orders with 99.5% accuracy, minimizing billing discrepancies
- Collaborated with logistics teams to reduce order fulfillment delays by 35%, enhancing client retention
- Identified and onboarded 10+ high-margin products, boosting inventory profitability by 18%
Property Claims Specialist
WNS Global Services (Insurance Australia Group)
10.2017 - 12.2020
- Managed property insurance claims for IAG, Australia’s largest general insurer
- Processed 300+ claims monthly with a 98% SLA compliance rate, resolving disputes via empathetic client communication
- Reduced claims processing errors by 30% through rigorous data validation and cross-departmental audits
- Trained 15+ junior team members on claims management protocols, improving team efficiency by 25%
Broker Support (BB&T Corporation/Sullivan & Cromwell LLP)
RR Donnelly
10.2016 - 08.2017
- Supported underwriting operations for insurance brokerage
- Automated renewal notice workflows, saving 12+ hours weekly in manual processing
- Generated 200+ error-free policy documents monthly, ensuring compliance with U.S
- Regulatory standards
Group & Sales Reservations Agent
Atlantis The Palm, Dubai
05.2011 - 12.2013
- Achievement: Boosted upsell revenue by 40% using dynamic sales scripting and CRM-driven guest profiling.
Education
Bachelor of Science - Psychology
01.2003
Relevant Coursework: Organizational Behavior, Guidance Counseling, Data Analysis, Psychotherapy
Skills
- Client Relationship Management
- Virtual Assistance
- Administrative Support
- Sales
- Business Development
- Insurance Underwriting
- Claims Processing
- Travel Operations
- Hospitality Operations
- CRM Management
- Database Management
- Process Optimization
- Multichannel Customer Support
- Microsoft Office Suite
- OfficeTech
- 3CX
- Sunrise
- SCTP
- Insight
- Property Management Systems (PMS)
- Customer service
- Data entry
- Microsoft office
- Calendar management
- CRM management
- Document preparation
- Travel planning
- Attention to detail
- Time management
- Problem-solving
- Report generation
- Issue research
- Team collaboration
- Verbal and written communication
- Task prioritization
- Administrative support
- Word processing
Certification
- Certified Marriott Hotel Sales Specialist, Marriott International, 01/01/08
- Certified Reservation Sales Professional, TSA Solutions, 01/01/12
- Insurance Underwriting Fundamentals, LinkedIn Learning, 01/01/21
Additional Notes
Career Gap (2013–2016): Managed procurement, inventory, and B2B client relations for a family-owned wholesale business., Fluent in English, Fluent in Filipino, Microsoft Office Suite, OfficeTech, 3CX, Sunrise, SCTP, Insight, Property Management Systems (PMS)
Languages
English
Intermediate (B1)
fi
Timeline
Virtual Assistant (Underwriting Assistant, Aviso Specialty Australia) - Hammerjack
02.2024 - Current
International Property Specialist - SM Development Corporation (SMDC)
12.2022 - 06.2023
Virtual Assistant (Internal Sales Administrator, Residentia Group Australia) - Platserv PH (Platinum Outsourcing)
01.2022 - 10.2022
Property Claims Specialist - WNS Global Services (Insurance Australia Group)
10.2017 - 12.2020
Broker Support (BB&T Corporation/Sullivan & Cromwell LLP) - RR Donnelly
10.2016 - 08.2017
Group & Sales Reservations Agent - Atlantis The Palm, Dubai
05.2011 - 12.2013
Colegio De San Juan De Letran - Bachelor of Science, Psychology
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