Ma Kristina Patricia Sabado
Antipolo City, Province Of Rizal
Summary
Experienced virtual assistant with expertise in medical back office tasks seeking a challenging opportunity with a forward-thinking organization to utilize my skills and abilities to the fullest. A strong-willed driven individual that is willing to pursue and accomplish tasks on time and accurately. Seeking for a position that best suits me and willing to learn more tasks and skills to support the company.
Overview
8
8
years of professional experience
Work History
Medical Virtual Assistant/Admin Assistant/Customer Service Representative
Mochi Health
San Francisco, California, United States (Remote)
04.2024 - Current
- Collaborated with physicians to manage prescriptions, schedule appointments, and coordinate follow-up care.
- Responded to patient inquiries via inbound calls and live chat regarding prescriptions and health services.
- Assisted patients in completing prescription refill requests, ensuring a smooth and efficient process.
- Reviewed patient billing histories to ensure payments aligned with medications received.
- Processed prescription orders and collaborated with designated pharmacies to guarantee accuracy and timely fulfillment.
- Streamlined prescription processing workflows, reducing delays in medication delivery.
- Communicate with pharmacies and delivery teams via email to ensure timely prescription fulfillment and provided patients with tracking updates.
- Provided clear and comprehensive guidance on medication usage, including proper dosing and injection side instructions.
Customer Service Associate
ResultsCX
Cainta, Province Of Rizal, Philippines
09.2021 - 01.2024
- Assisted patients and providers by addressing queries through phone, fax, and email, ensuring timely and accurate responses to their concerns.
- Documented and tracked incoming inquiries to streamline communication and resolve issue efficiently.
- Verified patient insurance coverage and benefits to confirm eligibility for medical equipment and services.
- Ensured compliance with insurance provider requirements, including obtaining Certificates of Medical Necessity and pre-authorization.
- Reviewed patients charts, medical records, and prescriptions to ensure accuracy and completeness of documentation.
- Consulted with physicians to update and maintain proper documentation practices.
- Managed paperwork with precision while adhering to strict confidentiality protocols to protect sensitive patients information.
- Assisting patients and providers with claims, providing them approved claims information, and denial claims information.
- Providing cost shares, deductibles and out of pocket information to any specific services/benefits.
- Giving providers information whether a services needs authorizations or not needed.
- Giving all the information about patients prescription benefits.
- Retaining customers from possible cancellation of their subscriptions.
- Providing information of billing and subscription information.
- Guided customers through troubleshooting steps to resolve technical issues and improve service functionality.
Customer Service Associate
Convercies
Marikina City, Metro Manila, Philippines
12.2017 - 01.2020
- Responding to customers inquiries, taking orders, and answering patients concern.
- Guided customers through troubleshooting steps to resolve technical issues and improve service functionality.
- Helping customers regarding shipping information, coordinates with FedEx and UPS.
- Consistently provided excellent customer service, resulting in high customer satisfaction ratings.
Customer Service Associate
Teleperformance
Antipolo City, Province Of Rizal, Philippines
12.2016 - 04.2017
- Responding to customers inquiries, taking orders, and answering patients concern.
- Taking orders, patients information and shipping details.
- Solving patients problems regarding their orders, providing one call resolution.
- Consistently provided excellent customer service, resulting in high customer satisfaction ratings.
Education
BBA - Marketing Management
World Citi Colleges
04-2014
Skills
- Proficient in client interactions
- Customer Service
- Proficient in EMR systems, Microsoft Office, and communication tools
- Capable of working both Independently and collaboratively
- Strong organizational, multitasking, and time-management abilities
- Order Processing
- Care Coordination
- Effective Communication
- Critical Thinking
- Technical Support
- Able to focus on all project or task details, regardless of scopes
Languages
- Filipino (Native)
- English (Expert)
Certificate
HIPAA Certification
Tools
- Talkdesk
- Availity
- Evicore
- AWS
- Avaya
- Cisco
- DocuSign
- Google Sheets
- Outlook
- Slack
- MS Teams
- Zoom
- Skype
- Hangouts
- Canva
- GMAIL
- MS Word
- MS Powerpoint
- MS Excel
- Capcut Pro
- Viber
- Care Advance
- Ikasystem
- Optumrx
- Knowledgehub
- Newcrop
- Aftership
Reference
Christian De Guzman
Supervisor
Phone : 09485622494
Achievements
- Consistent top agents since 2021-2024
- SXM Tier 1 Top 7 agent- May 2022 with an overall scorecard of 102.85%
- AHT Master award for the year of 2024
- Consistent Top Performer as Medical VA
Timeline
Medical Virtual Assistant/Admin Assistant/Customer Service Representative
Mochi Health
04.2024 - Current
Customer Service Associate
ResultsCX
09.2021 - 01.2024
Customer Service Associate
Convercies
12.2017 - 01.2020
Customer Service Associate
Teleperformance
12.2016 - 04.2017
BBA - Marketing Management
World Citi Colleges