Jonaimelle Gequillo
Muntinlupa City,RIZ
Summary
Insurance Operations Analyst at Accenture Inc. with a proven track record in operational efficiency and data analysis. Skilled in training and mentoring teams, optimizing workflows, and ensuring high-quality standards. Recognized for attention to detail and exceptional customer service, driving successful project outcomes across diverse work types.
Overview
11
11
years of professional experience
Work History
Insurance Operations Analyst
Accenture Inc.
09.2022 - Current
- Trained and mentored newly hired team members, ensuring smooth onboarding and knowledge transfer across 42 different work types, including senior and general administrative tasks.
- Collaborated with the quality team in calibration sessions to ensure alignment in quality checks, maintaining consistency and high standards for the team's work.
- Reviewed and documented DTP (Document Type Processing) work types, defining the scope, objectives, and procedures for each type to ensure clarity and consistency in project execution.
- Supported the Claim team in performing essential tasks, such as validating claims forms, processing claims requests, and paying invoices for the claims team.
- Acted as the Subject Matter Expert (SME) on various work types and procedures, providing guidance and support to team members.
- Executed tasks across 46 different work types, with assignments varying based on project needs, ensuring efficient and accurate completion of each task as assigned.
Bank Teller
Security Bank Corporation
10.2017 - 10.2020
- Processed daily financial transactions for customers, including deposits, withdrawals, transfers, and payments, ensuring accuracy and efficiency.
- Maintained and balanced cash drawer, ensuring accuracy and compliance with bank policies and procedures.
- Assisted customers with account inquiries, ensuring proper documentation and compliance with banking regulations.
- Identified and reported potential fraudulent activities or discrepancies, ensuring the security of both customer accounts and bank assets.
- Promoted and cross-sold bank products, such as savings accounts, loans, and credit cards, tailored to customer needs.
Tenant Relations Assistant
SM Prime Holdings
01.2014 - 02.2017
- Acted as a primary point of contact for tenants, addressing inquiries, concerns, and request.
- Coordinated with tenants and internal teams to resolve issues related to maintenance, facilities, and lease agreements in a timely and professional manner.
- Assisted in the preparation and distribution of tenant communications, including notices, updates, and reminders about policies, events, or maintenance schedules.
- Monitored and ensured the adherence of tenants to building policies and procedures, escalating issues when necessary for further resolution.
- Monitored the completion of inspection tasks, ensuring all engineering requirements were met in a timely manner, aligning with project timelines and store opening schedules.
Education
Bachelor of Science - Tourism And Hospitality Management
Central Philippine University
Iloilo City, Province Of Iloilo, Philippines10-2013
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Customer Service
- Attention to Detail
Timeline
Insurance Operations Analyst
Accenture Inc.
09.2022 - Current
Bank Teller
Security Bank Corporation
10.2017 - 10.2020
Tenant Relations Assistant
SM Prime Holdings
01.2014 - 02.2017
Bachelor of Science - Tourism And Hospitality Management
Central Philippine University
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