John Edward D. De Castro
Administrative Officer III
San Mateo,Rizal
Summary
Administrative Officer III (Cashier/Regular Disbursing Officer) handling Official Receipts, same-day bank deposits, 21+ cash and check deposit batches per week, cash advances, and liquidation controls. Maintains cash disbursement records, cash books, and prepares 9+ accountability reports per month for Treasury and COA compliance. Supervises 3+ staff members in cashiering and disbursing tasks to keep collections accurate and on schedule.
Overview
23
23
years of professional experience
Work History
Administrative Officer III (Cashier/Regular Disbursing Officer)
Department of Education, Republic of the Philippines
2022.03 - Current
- managed preparation of cash and check collections alongside corresponding deposit slips and deposits to bank within banking hours or early next day.
- managed preparation of cash and check collections, ensuring timely deposits to bank within banking hours or early next day.
- Allocated cash advances promptly to ensure smooth operations.
- guarantees timely and effective liquidation of cash advances
- oversaw and revised cash disbursement records for cash advances and cash books for cash collections, ensuring accuracy and compliance.
- compiled monthly reports for collection bureau treasury, including audit reports and accountability of accountable forms.
- Manages administrative officer to facilitate cashiering and disbursing responsibilities.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Trained new cashiers on policies, procedures, and customer service best practices.
Administrative Officer I (Cashier/Regular Disbursing Officer)
Department of Education, Republic of the Philippines
2020.04 - 2022.03
- Accountable for issuing official receipts for cash transactions and collections
- ensured timely preparation and deposit of cash and check collections with corresponding deposit slips, maintaining compliance with banking hours.
- Facilitates prompt and efficient disbursement of cash advances
- ensures prompt and efficient liquidation of cash advances
- maintained and updated cash disbursement records for cash advances and cash collection books, ensuring accuracy and accountability.
- prepared monthly treasury reports, commission on audit reports, and accountability statements for accountable forms, supporting financial transparency and compliance.
Quality and Development Analyst
Eclaro Business Solutions
2016.09 - 2020.03
- Established quality benchmarks to consistently meet client expectations. Conducted audits of incoming calls to ensure customer service representatives delivered effective solutions for technical issues and product inquiries.
- Led coaching sessions for agents to enhance performance and ensure adherence to client standards.
- Coordinated call calibration sessions with program supervisors and client representatives to align service delivery.
- Analyzed data trends to support strategic decision-making for business initiatives.
Quality Assurance Officer / Lead QAO
Sykes Asia Inc (Pay-TV services – Technical)
2010.03 - 2016.08
- Set quality benchmarks to fulfill client expectations. Conducted audits on incoming calls to ensure customer service representatives delivered effective solutions for technical issues and product inquiries.
- Drove initiative to boost account save rate, resulting in a rise from 76% to 82%. Conducted monthly coaching clinics for 20-25 low-performing agents to pinpoint improvement areas. Formulated and executed action plans alongside training quality and operations teams. Sustained enhanced performance with an average of 85% year-to-date. Strengthened Sykes’ partnership with client, maintaining collaborative efforts to present.
- Led coaching sessions with agents to improve performance and uphold client-defined standards.
- Leads coaching sessions with agents focused on improving results and maintaining client-defined acceptable behavior
- provides training focused on quality management of account and diverse operations metrics that require advancement.
- Served as product trainer during staff absences.
- Established weekly goals for QA analysts, monitored performance for compliance, and ensured high-quality assurance standards aligned with client and company requirements.
- Conducted comprehensive quality assessments on pay-TV services to ensure compliance with industry standards.
- Developed and implemented testing protocols to improve service reliability and user experience.
Technical Support Specialist
Sykes Asia Inc (Pay-TV services – Technical)
2009.03 - 2010.03
- Provided inbound technical support to resolve technical faults, modified accounts per customer requests, and addressed inquiries to enhance customer satisfaction.
- Diagnosed and troubleshot hardware and software problems, ensuring optimal service performance.
- Delivered technical support for Pay-TV services, effectively resolving customer issues to improve service reliability.
- Diagnosed and troubleshot hardware and software problems, ensuring optimal service performance and customer experience.
Caregiver / Special Needs Care
Carmel Homes Inc.
2008.02 - 2008.08
- Engaged in conversations, fostering companionship and emotional support for enhanced well-being. Assisted with walking for increased stability and independence. Prepared meals while managing cleanup of related items efficiently. Delivered medication reminders alongside appointment notifications for better adherence. Executed light housekeeping activities like dusting, vacuuming, and making beds. Managed laundry tasks, emphasizing washing clothes and changing linens. Completed errands to assist with daily responsibilities. Maintained cleanliness in kitchens and bathrooms to uphold sanitation standards.
- Assisted with daily living activities, promoting independence and dignity among residents.
- Aided in grooming, bathing, and incontinence management, ensuring comfort and hygiene.
- Engaged in conversations to provide companionship and emotional support. Assisted with walking for increased stability and independence. Prepared meals while managing cleanup of related items efficiently. Delivered medication reminders alongside appointment notifications for better adherence. Executed light housekeeping activities like dusting, vacuuming, and making beds. Managed laundry tasks, emphasizing washing clothes and changing linens. Completed errands to assist with daily responsibilities. Maintained cleanliness in kitchens and bathrooms to uphold sanitation standards.
- Assisted with daily living activities, facilitating independence and preserving dignity among residents.
Consumer Affairs Specialist
Aditya Birla Group
2007.07 - 2008.02
- Resolved consumer inquiries and complaints to enhance customer satisfaction and loyalty.
- Handled vehicle complaint resolutions and streamlined customer request processes to improve response times.
- Resolved consumer inquiries and complaints, contributing to increased customer satisfaction and loyalty.
- Analyzed feedback trends to identify product improvement and service enhancement opportunities.
Account Specialist
Clientlogic / SiteI
2006.01 - 2007.07
- Served as customer liaison for United Online and People PC, upselling and troubleshooting for American clientele to improve service retention.
- Managed client accounts, ensuring timely and accurate delivery of services to meet client needs.
- Cultivated strong client relationships, enhancing satisfaction and retention rates.
Exhibit Coordinator
CA Exhibits Network
2004.06 - 2005.12
- Coordinated permit management to support sales and marketing initiatives, addressing customer complaints and inquiries promptly.
- Collected payments from tenants and exhibitors at the conclusion of each day.
- Coordinates permit management to bolster sales and marketing initiatives, handling customer complaints and inquiries efficiently.
- Developed project timelines and managed resources to enhance overall workflow.
Document Analyst
Athena E-services
2003.08 - 2004.03
- Performed data analysis for encoding, ensuring quality rating benchmarks were met.
- Analyzed and validated documents, confirming adherence to regulatory standards.
- Developed and implemented document management processes, streamlining workflow.
Education
Bachelor of Science - Management Information Systems
Philippine School of Business Administration
Quezon City, Metro Manila, Philippines 2001.04 -
Skills
Microsoft Excel
English communication skills
Analytical and logical skills
Cash disbursement
Financial reporting
Quality assurance
Coaching
Call calibration
Team supervision
Process improvement
ADDITIONAL INFORMATION
- Date of Birth: June 18, 1979
- Place of Birth: Quezon City
- Citizenship: Filipino
- Civil Status: Married
- Religion: Roman Catholic
TRAININGS AND SEMINARS ATTENDED
- Extraordinary Sales Leadership
- By: Cohen Brown Management Group
- April 9-12, 2013
- Professional Sports Coaching for Business
- April 15-19, 2013
- SYKES Continuous Improvement Training
- April 27, 2012
- SYKES Quality Monitoring Training and Basic Excel Training
- May 25, 2012
- Orientation on Handling Cash Advances for Special Disbursing Officers
- August 25-26, 2021
Timeline
Administrative Officer III (Cashier/Regular Disbursing Officer)
Department of Education, Republic of the Philippines
2022.03 - Current
Administrative Officer I (Cashier/Regular Disbursing Officer)
Department of Education, Republic of the Philippines
2020.04 - 2022.03
Quality and Development Analyst
Eclaro Business Solutions
2016.09 - 2020.03
Quality Assurance Officer / Lead QAO
Sykes Asia Inc (Pay-TV services – Technical)
2010.03 - 2016.08
Technical Support Specialist
Sykes Asia Inc (Pay-TV services – Technical)
2009.03 - 2010.03
Caregiver / Special Needs Care
Carmel Homes Inc.
2008.02 - 2008.08
Consumer Affairs Specialist
Aditya Birla Group
2007.07 - 2008.02
Account Specialist
Clientlogic / SiteI
2006.01 - 2007.07
Exhibit Coordinator
CA Exhibits Network
2004.06 - 2005.12
Document Analyst
Athena E-services
2003.08 - 2004.03
Bachelor of Science - Management Information Systems
Philippine School of Business Administration
2001.04 -