JM Buensuceso
Web Developer
Pasig City,NCR
Summary
Dynamic and motivated Information Technology graduate with a solid foundation in back-office operations, backed by 5 years of experience in administrative roles. Proficient in handling a variety of tasks with efficiency and accuracy, including data management, documentation, and process optimization. Strong problem-solving abilities coupled with excellent organizational skills. Eager to leverage academic knowledge and practical experience to contribute effectively to a dynamic IT environment.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Advisor I
Concentrix
03.2024 - Current
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
HR Administrator II
PSG Global Solutions
02.2022 - 02.2024
- Reviewed resumes and applications submitted by prospective employees
- Provided expertise in the implementation of HR policies and procedures
- Analyzed data from multiple sources to ensure accuracy of employee payments
- Audited employee time cards for accuracy, completeness, and compliance with company regulations
Information Technology Intern - Drupal Developer
i-Build.PH Web Solutions and Services
03.2023 - 06.2023
- Collaborated with other developers to ensure a successful integration of new features into existing websites
- Optimized website content for SEO purposes, ensuring visibility on search engines
- Developed custom Drupal modules and themes to meet client requirements
- Participated in the design phase of projects by providing feedback on UX and UI designs
- Managed user access levels and permissions within Drupal CMS system
- Provided ongoing maintenance and support services for existing Drupal-based websites
Fraud Analyst
ResultsCX
09.2021 - 11.2021
- Reviewed and analyzed customer accounts for fraud risk and suspicious activities
- Utilized various software programs such as database query tools, spreadsheets, statistical analysis software., to analyze data effectively
- Identified trends in fraudulent activities by analyzing data from multiple sources
- Performed investigations of suspected fraudulent activity based on established criteria
Liaison Officer
Aegle Electric Supply Corp.
08.2019 - 08.2021
- Developed and maintained professional relationships with internal and external stakeholders, including senior management
- Supported requirements and processes by monitoring and measuring progress against business goals
- Managed and disseminated information relevant to the parties involved which included distributing memos, reports, or updates, as well as maintaining databases or records
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Manila, NCR09-2023
Skills
Javascript
HTML5
CSS3
PHP
Drupal
WordPress
REST
MySQL
Database Management
Web Development
Administrative Experience
Administrative Support
Complaint handling
Active learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Advisor I
Concentrix
03.2024 - Current
Information Technology Intern - Drupal Developer
i-Build.PH Web Solutions and Services
03.2023 - 06.2023
HR Administrator II
PSG Global Solutions
02.2022 - 02.2024
Fraud Analyst
ResultsCX
09.2021 - 11.2021
Liaison Officer
Aegle Electric Supply Corp.
08.2019 - 08.2021
Bachelor of Science - Information Technology
Polytechnic University of The Philippines