JM Buensuceso
Web Developer
Pasig City,NCR
Summary
Dynamic and motivated Information Technology graduate with a solid foundation in back-office operations, backed by 5 years of experience in administrative roles. Proficient in handling a variety of tasks with efficiency and accuracy, including data management, documentation, and process optimization. Strong problem-solving abilities coupled with excellent organizational skills. Eager to leverage academic knowledge and practical experience to contribute effectively to a dynamic IT environment.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Advisor I
Concentrix
03.2024 - Current
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
HR Administrator II
PSG Global Solutions
02.2022 - 02.2024
- Reviewed resumes and applications submitted by prospective employees
- Provided expertise in the implementation of HR policies and procedures
- Analyzed data from multiple sources to ensure accuracy of employee payments
- Audited employee time cards for accuracy, completeness, and compliance with company regulations
Information Technology Intern - Drupal Developer
i-Build.PH Web Solutions and Services
03.2023 - 06.2023
- Collaborated with other developers to ensure a successful integration of new features into existing websites
- Optimized website content for SEO purposes, ensuring visibility on search engines
- Developed custom Drupal modules and themes to meet client requirements
- Participated in the design phase of projects by providing feedback on UX and UI designs
- Managed user access levels and permissions within Drupal CMS system
- Provided ongoing maintenance and support services for existing Drupal-based websites
Fraud Analyst
ResultsCX
09.2021 - 11.2021
- Reviewed and analyzed customer accounts for fraud risk and suspicious activities
- Utilized various software programs such as database query tools, spreadsheets, statistical analysis software., to analyze data effectively
- Identified trends in fraudulent activities by analyzing data from multiple sources
- Performed investigations of suspected fraudulent activity based on established criteria
Liaison Officer
Aegle Electric Supply Corp.
08.2019 - 08.2021
- Developed and maintained professional relationships with internal and external stakeholders, including senior management
- Supported requirements and processes by monitoring and measuring progress against business goals
- Managed and disseminated information relevant to the parties involved which included distributing memos, reports, or updates, as well as maintaining databases or records
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Manila, NCR09-2023
Skills
Javascript
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Advisor I
Concentrix
03.2024 - Current
Information Technology Intern - Drupal Developer
i-Build.PH Web Solutions and Services
03.2023 - 06.2023
HR Administrator II
PSG Global Solutions
02.2022 - 02.2024
Fraud Analyst
ResultsCX
09.2021 - 11.2021
Liaison Officer
Aegle Electric Supply Corp.
08.2019 - 08.2021
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
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