JOHN CARLO MEJALA
Cebu City, Province Of Cebu
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of post-secondary education
Work History
Customer Advisor I
Concentrix
Cebu City
04.2024 - Current
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
Customer Service Representative
Tech Mahindra
Cebu City
9 2021 - 3 2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Some College (No Degree) -
Cebu Technological University
Cebu City, Province Of Cebu, Philippines 09.2022 - 02.2024
High School Diploma -
Marigondon National High School (Senior High School)
Lapu-Lapu City, Cebu Philippines 01.2019 - 04.2021
High School Diploma -
Guba National High School (Junior High School)
Cebu City, Province Of Cebu, Philippines 01.2015 - 04.2019
Some College (No Degree) -
Guba Elementary School
Cebu City, Province Of Cebu, Philippines 01.2009 - 04.2015
Skills
Team player
Complaint Handling
Active Learning
Problem-solving abilities
Customer Data Confidentiality
Following scripts
Customer Service
Data Entry
Calm and Professional Under Pressure
Languages
English
Intermediate (B1)
Timeline
Customer Advisor I
Concentrix
04.2024 - Current
Some College (No Degree) -
Cebu Technological University
09.2022 - 02.2024
High School Diploma -
Marigondon National High School (Senior High School)
01.2019 - 04.2021
High School Diploma -
Guba National High School (Junior High School)
01.2015 - 04.2019
Some College (No Degree) -
Guba Elementary School
01.2009 - 04.2015
Customer Service Representative
Tech Mahindra
9 2021 - 3 2022
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