HANNAH ERICA SALDI
Sasmuan
Summary
Developed strong communication and problem-solving abilities in customer-focused environment. Excel at understanding client needs and providing tailored solutions. Seeking to transition these skills into new field to drive impactful outcomes and support team success.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Advisor I
Concentrix
Techno Hub 3, SM City Clark, Angeles, Pampanga
03.2024 - 05.2025
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
Education
Bachelor of Science - Biology
Don Honorio Ventura State Univeristy
Bacolor, Pampanga 04.2001 -
Senior High School -
Don Honorio Ventura State University
Bacolor, Pampanga 04.2001 -
Junior High School -
Don Honorio Ventura State University
Bacolor, Pampanga 04.2001 -
Skills
- Complaint handling
- Active learning
- Interpersonal communication
- Teamwork skills
- Problem-solving abilities
- Multitasking Abilities
Personal Information
- Age: 24
- Date of Birth: 05/30/01
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Advisor I
Concentrix
03.2024 - 05.2025
Bachelor of Science - Biology
Don Honorio Ventura State Univeristy
04.2001 -
Senior High School -
Don Honorio Ventura State University
04.2001 -
Junior High School -
Don Honorio Ventura State University
04.2001 -