Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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HANNAH ERICA SALDI

HANNAH ERICA SALDI

Sasmuan

Summary

Developed strong communication and problem-solving abilities in customer-focused environment. Excel at understanding client needs and providing tailored solutions. Seeking to transition these skills into new field to drive impactful outcomes and support team success.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Customer Advisor I

Concentrix
03.2024 - 05.2025
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Answered customer service inquiries via email and chat platform to address customer needs and promote optimum outcomes.
  • Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.

Education

Bachelor of Science - Biology

Don Honorio Ventura State Univeristy
Bacolor, Pampanga
04.2001 -

Senior High School -

Don Honorio Ventura State University
Bacolor, Pampanga
04.2001 -

Junior High School -

Don Honorio Ventura State University
Bacolor, Pampanga
04.2001 -

Skills

  • Complaint handling
  • Active learning
  • Interpersonal communication
  • Teamwork skills
  • Problem-solving abilities
  • Multitasking Abilities

Personal Information

  • Age: 24
  • Date of Birth: 05/30/01
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Roman Catholic

Timeline

Customer Advisor I

Concentrix
03.2024 - 05.2025

Bachelor of Science - Biology

Don Honorio Ventura State Univeristy
04.2001 -

Senior High School -

Don Honorio Ventura State University
04.2001 -

Junior High School -

Don Honorio Ventura State University
04.2001 -

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HANNAH ERICA SALDI