Rodolfo C. Sebastian Jr
Pandi
Summary
With over a decade of experience in the customer service industry, I have gained extensive expertise in handling diverse customer needs and client requirements. My main objective is to provide exceptional service by offering comprehensive product and service information, as well as assisting customers in resolving any issues they may encounter.
Overview
15
15
years of professional experience
Work History
Senior Customer Advisor - FedEx
Concentrix Philippines
01.2019 - Current
- My role is to provide efficient customer service to shipper and recipients in dealing with their package tracking/disputes/claims and rates
Senior Customer Advisor - FedEx
Convergys Philippines
01.2015 - 12.2019
- My role is to provide efficient customer service to shipper and recipients in dealing with their package tracking/disputes/claims and rates
Sales Chat Support
Stream Global Services Inc
07.2011 - 12.2015
- My role is to provide my customers the best accounting software based on the customer needs but also do probing questions to uncover upselling hints and give the best options they could have
- Technical support is also an extra mile I provide
OJT - Databasa Admin
Sky Cable
01.2010 - 12.2010
- My primary role is to assist in managing the database availability and performance, including incident and problem management
Education
Computer Science - BS-Computer Science
Polytechnic University of The Philippines
Manila06.2011
High School - undefined
Immaculate Conception Child Development Center ( ICCDC )
Pandi, Bulacan03.2006
Skills
- English communication proficiency
- Effective Multi-Tasking
- Task Management
- Decision-making
- Flexible with changes
- Organizational Time Management
- Technical Programming Skills
- C Development
- C#
- Java Software Engineering
- Javascript
- COBOL Development Expertise
- HTML
- CSS
- PHP
- Effective Communication via Chat and Email
- Resourcefulness
- Peer Learning
- Team Leadership
- SME tasks
- Team Coaching
Personal Information
- Date of Birth: 10/02/90
- Nationality: Filipino
Timeline
Senior Customer Advisor - FedEx
Concentrix Philippines
01.2019 - Current
Senior Customer Advisor - FedEx
Convergys Philippines
01.2015 - 12.2019
Sales Chat Support
Stream Global Services Inc
07.2011 - 12.2015
OJT - Databasa Admin
Sky Cable
01.2010 - 12.2010
High School - undefined
Immaculate Conception Child Development Center ( ICCDC )
Computer Science - BS-Computer Science
Polytechnic University of The Philippines
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