Psalm Lois Caores
Customer Service Rep, English Tutor, And Virtual Assistant
Davao City, Province of Davao del Sur
Summary
Dynamic customer service professional with a proven track record at Ibex Global Solutions, excelling in resolving complex healthcare inquiries. Demonstrates exceptional English communication proficiency and organizational skills, enhancing client satisfaction. Adept at adapting to diverse roles, showcasing versatility and character excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
07.2025 - Current
- Member Services Representative for United Healthcare Medicare and Retirement.
- Resolved queries in benefits and coverage including but not limited to dental, vision, transportation, financial, and durable medical equipments.
- Discussed complex Medical and Prescription coinsurance and health insurance plan rules and coverage stages.
Online English Tutor
CJ Tutorial Services
10.2025 - 11.2025
- Created Lesson Plans from start to ending and determined student's communication skills in vocal and written to tailor-fit upcoming lesson plans.
- Created Short activities, quizzes, enhancing student vocabulary and pronunciation and basic communication lessons.
- Handled tutoring session for a college level student.
Customer Service Representative
Sutherland Global Services
11.2023 - 01.2025
- Dedicated Customer Service Representative focused in inbound and outbound calls for Healthcare Insurance renewals.
- Discussed renewal requirements, scheduled on-site and over-the-phone renewals, discussed retro renewal requirements and renewal windows.
- Evaluated and pre-screened prospective members to determine eligibility for health insurance coverage.
Junior Virtual Assistant
SDH Visa Immigration Services
04.2023 - 10.2023
- Junior staff entrusted with multiple roles across all departments, adapting efficiently with limited training and instruction-based guidance.
- Worked across all departments within the company and drafting workflow for each role in the business.
- Assisted managers in coordinating daily tasks across multiple teams Handled email correspondence, created templates for multiple clients, and sent promotional emails.
- Provided chat support to clients and managed prospect inquiries Assisted with social media management and content scheduling.
Education
Bachelor of Science - Elementary Education
Bato Institute of Science And Technology
Bato, Philippines 04.2001 -
Skills
Customer service
Timeline
Online English Tutor
CJ Tutorial Services
10.2025 - 11.2025
Customer Service Representative
Ibex Global Solutions
07.2025 - Current
Customer Service Representative
Sutherland Global Services
11.2023 - 01.2025
Junior Virtual Assistant
SDH Visa Immigration Services
04.2023 - 10.2023
Bachelor of Science - Elementary Education
Bato Institute of Science And Technology
04.2001 -