JINGJING BORLAGDAN
Tabaco
Summary
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Protection Fraud Investigation
Capital One Philippines
09.2021 - Current
Maintaining balance between safeguarding customers from fraud and supporting organizational goals through efficient problem resolution on a back office side.
Education
Bachelor Of Computer Science - Computer Science
Polytechnic Institute of Tabaco
Tabaco Albay04.2012
Skills
- Financial fraud
- Records research
- Anti-money laundering
- Partnering and relationships
- Fraud prevention
- Report filing
- Mail fraud
- Telephone etiquette
- Cybersecurity
- Case assignment oversight
- Evidence collection
- Investigative techniques
- Fraud detection
- Verbal and written communication
- Transaction monitoring
- Case management
- Data analysis
- Transaction review
- Call management
- Telephone and email etiquette
- Loss prevention
- Activity monitoring
- Effective communication
- AML compliance
- Detection models
- Fraud identification
- Account information review
- Banking operations
- Risk level determination
- Fraud patterns
- Transaction analysis
Property Information
057-2019025785, BANGKAL, CARMONA, CAVITE, LUZON, 6, 25, PCS-04-030323, 63 SQUARE METERS, 04/21/20, PROVINCE OF CAVITE, A-6, 146623, OCT-998, 228, 2018000574, 01/05/18, ASSIGNMENT OF CONTRACT TO SELL WITH SPA IN FAVOR OF HOME DEVELOPMENT MUTUAL FUND, 2019054273, 09/04/19, LOAN AND MORTGAGE AGREEMENT EXECUTED BY JINGJING B. BORLAGDAN IN FAVOR OF PAG-IBIG FUND, 04-0008-10594, TERRAVERDE RESIDENCES PHASE 1, LAND, RESIDENTIAL, Php 94,500.00, Php 18,900.00, Php 94,500.00, 01/01/20, Qtr 2020
Dates
08/22/17, 02/01/16, 10/13/16, 06/20/19
Register Of Deeds
EDGAR DOMINGO SANTOS, REGISTER OF DEEDS
Personal Information
- Age: SINGLE
- Citizenship: FILIPINO
Certification
Work achievement recognition
Spanish class for bilingual
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Customer Protection Fraud Investigation
Capital One Philippines
09.2021 - Current
Work achievement recognition
Spanish class for bilingual
Bachelor Of Computer Science - Computer Science
Polytechnic Institute of Tabaco
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