Jules Genrev Catungal
Las Pinas
Summary
Positive, adaptable, and solution-focused professional with talent for streamlining operations and optimizing workflow efficiency. Well-versed in process improvement and data analysis, bringing proficiency in project management, customer satisfaction and operations services. Committed to driving organizational success through innovative problem-solving and strategic planning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr. Operations Representative
Capital One Philippines
08.2023 - Current
- Engaged in continuous learning opportunities to stay up-to-date on business policies and incorporate new knowledge into daily operations services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and fraud cases, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, with empathy, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Gametime Inc. - Sykes Asia
07.2022 - 05.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Business Administration Major Finance Management
Far Eastern University
Alabang, MuntinlupaHigh School Diploma -
Southville International School And Colleges
Las Pinas, Metro Manila, Philippines05-2021
Skills
- Workload prioritization
- Customer service
- Operational efficiency
- Problem-solving abilities
- Excellent communication
- Critical thinking
Certification
- Certificate of Recognition for passing A1 level DELF Exam - Alliance Française de Manille - 2019
- EDX Verified Certificate For Justice - Credential ID: d28f3eafc9a8435a88f3aa3b41cb4e70 - Organized by HarvardX EDX - 2022
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Sr. Operations Representative
Capital One Philippines
08.2023 - Current
Customer Service Representative
Gametime Inc. - Sykes Asia
07.2022 - 05.2023
- Certificate of Recognition for passing A1 level DELF Exam - Alliance Française de Manille - 2019
- EDX Verified Certificate For Justice - Credential ID: d28f3eafc9a8435a88f3aa3b41cb4e70 - Organized by HarvardX EDX - 2022
Business Administration Major Finance Management
Far Eastern University
High School Diploma -
Southville International School And Colleges
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