Jhon Carl Nasser
Quezon City
Summary
In my 2 years as a Team Manager, I led a team to surpass performance targets with an 80% incentive penetration rate, highlighting my expertise in agent development and performance awareness. My approach fostered employee engagement and teamwork, driving process improvements in collaboration with the Quality Department. My leadership not only enhanced team dynamics but also significantly boosted employee satisfaction.
Overview
2
2
years of professional experience
Work History
Team Manager
Ibex Global Solutions Inc
10.2022 - Current
Developed high caliber set of agents exceeding performance month over month with 80% - 90% penetration rate in incentives.
Fostered a team with harmonious relationship and open communication and receptive in feedbacks.
Boosted employees satisfaction through recognition of wins, performance review, and personal development plans.
Collaborative with Quality Department to initiate process improvements.
Education
Senior Highschool -
Kalayaan National High School
Pasay, Philippines 2020
Skills
Performance Coaching and Appraisal
Employee Engagement
Teamwork and Collaboration
Problem Resolution
Process Improvements
Timeline
Team Manager
Ibex Global Solutions Inc
10.2022 - Current
Senior Highschool -
Kalayaan National High School
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