Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gilbert Picasales

Gilbert Picasales

Davao City

Summary

With 7 years of diverse professional experience in technology, commerce, real estate, transportation, and customer service, I consistently deliver results-driven support that directly impacts customer satisfaction and business success. Expertise in these industries has allowed me to develop a unique skill set encompassing a wide range of responsibilities and challenges. Leveraging strong problem-solving abilities and effective communication skills, I have successfully contributed to the growth and profitability of various organizations. Proven track record of exceeding expectations and a passion for delivering exceptional service, confident in ability to make a valuable impact in any role undertaken.

Overview

8
8
years of professional experience

Work History

Subject Matter Expert

Ibex Global Solutions Inc
11.2023 - 05.2025
  • Mentored junior team members, contributing to their professional growth and development.
  • Serves as the main Point-of-Contact for major escalations.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Performs Supervisory duties when required.

Sales Liaison

Automobile Association Philippines
02.2022 - 09.2023
  • Mainly responsible in marketing, promoting, liaising, and delivering the company's services which include the issuances of International Driving Permits, Insurances, and Roadside Services
  • Performs ad hoc duties including but not limited to cashiering, purchasing, invoicing, etc.

Customer Service Representative

FGC Plus
01.2021 - 01.2022
  • Responsible in assisting customers with their delivery inquiries and complaints.
  • Coordinate with delivery teams to tailor appropriate resolutions for customer concerns.

Property Specialist

Suntrust Properties Inc
08.2019 - 12.2020
  • Mainly tasked with marketing and selling condominium projects.
  • Utilized fact-to-face and social media marketing strategies to attract potential buyers.
  • Assist clients with site visits and property turnovers.

Digital Operations Assistant

Concentrix-Synnex Corporation
10.2018 - 08.2019
  • Assisted customers with order requests, delivery issues, and product quality concerns.
  • Managed inventory and product listings.
  • Promoted products and attracted customers through various marketing campaigns.

Customer Support Associate

Convergys
09.2017 - 06.2018
  • Assisted customers with order requests, delivery inquiries, and product quality complaints.

Education

Bachelor of Arts - Communication Studies

Mindanao State University
Marawi City
07.2017

Skills

  • Customer Service
  • Escalation Resolution
  • Sales and Marketing
  • Back-office Support
  • Technical Support
  • Administrative Support

Timeline

Subject Matter Expert

Ibex Global Solutions Inc
11.2023 - 05.2025

Sales Liaison

Automobile Association Philippines
02.2022 - 09.2023

Customer Service Representative

FGC Plus
01.2021 - 01.2022

Property Specialist

Suntrust Properties Inc
08.2019 - 12.2020

Digital Operations Assistant

Concentrix-Synnex Corporation
10.2018 - 08.2019

Customer Support Associate

Convergys
09.2017 - 06.2018

Bachelor of Arts - Communication Studies

Mindanao State University
Gilbert Picasales