Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gilbert Picasales

Gilbert Picasales

Davao City

Summary

With years of diverse professional experience in technology, commerce, real estate, and social services, I consistently deliver results-driven support that directly impacts customer satisfaction and business success. Expertise in these industries has allowed me to develop a unique skill set encompassing a wide range of responsibilities and challenges. Leveraging strong problem-solving abilities and effective communication skills, I have successfully contributed to the growth and profitability of various organizations. Proven track record of exceeding expectations and a passion for delivering exceptional service, confident in the ability to make a valuable impact in any role undertaken.

Overview

8
8
years of professional experience

Work History

Subject Matter Expert

Ibex Global Solutions Inc
11.2023 - 05.2025
  • Mentored junior team members, contributing to their professional growth and development.
  • Handled and resolved high-level escalations.
  • Rendered back-office support for licensees, corporate, and government accounts.
  • Performed supervisory and administrative duties when required.

Sales Liaison

Automobile Association Philippines
02.2022 - 09.2023
  • Mainly responsible for marketing, promoting, liaising, and delivering the company's services, including issuing International Driving Permits, Insurances, Memberships, and Roadside Services.
  • Exerted both traditional and digital marketing efforts to drive business growth.
  • Performed ad hoc duties, including but not limited to cashiering, purchasing, invoicing, etc.

Customer Service Representative

FGC Plus
01.2021 - 01.2022
  • Responsible for assisting customers with their delivery inquiries and complaints.
  • Coordinated with delivery teams to tailor appropriate resolutions for customer concerns.

Property Specialist

Suntrust Properties Inc
08.2019 - 12.2020
  • Mainly tasked with marketing and selling condominium projects.
  • Utilized traditional and digital marketing strategies to attract potential buyers.
  • Assisted clients with site visits and property turnovers.
  • Extended support on other real-estate related matters including processing of business permits, drafting of lease contracts, procurement, etc.

Digital Operations Assistant

Concentrix-Synnex Corporation
09.2017 - 08.2019
  • Catered to customer complaints and inquiries on select social media platforms including Facebook, Twitter (X), Reddit, and Youtube.
  • Provided technical support on laptops, peripherals, and mobile devices.

Education

Bachelor of Arts - Communication Studies

Mindanao State University
Marawi City
07.2017

Skills

  • Customer Service
  • Escalation Resolution
  • Sales and Marketing
  • Back-office Support
  • Technical Support
  • Administrative Support

Timeline

Subject Matter Expert

Ibex Global Solutions Inc
11.2023 - 05.2025

Sales Liaison

Automobile Association Philippines
02.2022 - 09.2023

Customer Service Representative

FGC Plus
01.2021 - 01.2022

Property Specialist

Suntrust Properties Inc
08.2019 - 12.2020

Digital Operations Assistant

Concentrix-Synnex Corporation
09.2017 - 08.2019

Bachelor of Arts - Communication Studies

Mindanao State University
Gilbert Picasales