Gilbert Picasales

• Responsible in providing direct support to the entire customer service department including its agents, leaders, and clients
• Serves as the main Point-of-Contact for major escalations and priority back-office projects
• Performs Supervisory duties when required

• Mainly responsible in marketing, promoting, liaising, and delivering the company's services which include the issuances of International Driving Permits, Insurances, and Roadside Services
• Performs ad hoc duties including but not limited to cashiering, purchasing, invoicing, etc.

• Responsible in assisting customers with their delivery inquiries and complaints
• Coordinate with delivery teams to tailor appropriate resolutions for customer concerns

• Mainly tasked to market and sell condominium projects
• Assist clients with site visits and property turnovers

• Rendered technical support in select social media platforms such as Facebook, Twitter, and Reddit

• Responsible in assisting customers with their order requests, delivery inquiries, and product quality complaints

Major in Development Communication