Emerson Casiano
Davao
Summary
Dynamic Team Manager at Ibex Global Solutions Inc. with a proven track record in performance coaching and operational excellence. Expert in staff development and employee scheduling, fostering a motivated workforce that enhances productivity. Successfully implemented training programs that improved team quality and morale, driving significant business success.
Overview
1
1
year of professional experience
Work History
Team Manager
Ibex Global Solutions Inc.
03.2024 - Current
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
BSED-English - NA
Assumption College of Davao
Davao City04.2016
Skills
- Agility drills
- Stretching expertise
- Athletic training and coaching
- Sports nutrition
- Meeting facilitation
- Staff development
- Succession planning
- Performance coaching
- Motivational
- Operational excellence
- Employee scheduling
Additional Information
Sales and Retention expert
Timeline
Team Manager
Ibex Global Solutions Inc.
03.2024 - Current
BSED-English - NA
Assumption College of Davao
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