Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Emerson Casiano

Emerson Casiano

Davao

Summary

Dynamic Team Manager at Ibex Global Solutions Inc. with a proven track record in performance coaching and operational excellence. Expert in staff development and employee scheduling, fostering a motivated workforce that enhances productivity. Successfully implemented training programs that improved team quality and morale, driving significant business success.

Overview

1
1
year of professional experience

Work History

Team Manager

Ibex Global Solutions Inc.
03.2024 - Current
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

BSED-English - NA

Assumption College of Davao
Davao City
04.2016

Skills

  • Agility drills
  • Stretching expertise
  • Athletic training and coaching
  • Sports nutrition
  • Meeting facilitation
  • Staff development
  • Succession planning
  • Performance coaching
  • Motivational
  • Operational excellence
  • Employee scheduling

Additional Information

Sales and Retention expert

Timeline

Team Manager

Ibex Global Solutions Inc.
03.2024 - Current

BSED-English - NA

Assumption College of Davao

Similar Profiles

CREATE PROFILE
Emerson Casiano