Jewel Irish Gazmin
General Trias, Province Of Cavite
Summary
A professional seeking to join a dynamic and growth-oriented company where I can apply the skills and knowledge I have gained through my education and work experiences. I am eager to continue expanding my expertise in my field, take on new challenges, and further develop both my professional and personal capabilities.
My goal is to contribute meaningfully to the organization’s objectives, deliver high-quality results, and be part of a team that values innovation, collaboration, and continuous improvement. I am committed to growing with the company, taking on increasing responsibilities over time, and playing an active role in its long-term success.
Overview
5
5
years of professional experience
Work History
Email Support Representative
Farmers Pick
10.2024 - 04.2025
- Respond to customer emails regarding concerns related to their fruit and vegetable deliveries
- Process and fulfill orders through ShipStation and Shopify
- Coordinate with the delivery team to address complaints, concerns, and special delivery instructions
Medical Encoder
Pamela DeAndrea (Medical Work)
06.2024 - 12.2024
- Create and maintain daily charts for patients
- Update patient information including vitals, health history, allergies, and other relevant details based on the client’s provided list
Senior Captain / Team Captain
Wing Assistant
08.2022 - 10.2024
- Assist the supervisor with administrative tasks related to team and company compliance
- Manage and oversee mini teams under the supervisor’s leadership
- Create weekly team performance reports
- Prepare daily individual reports and conduct check-ins with team members
- Organize and maintain team files
- Handle onboarding for new Virtual Assistants, introducing them to team and company rules and regulations
Executive Assistant
Root Strategies LLC / Tenet Leadership LLC
08.2023 - 10.2024
- Monitor and manage client emails, including reporting updates and responding on their behalf as instructed
- Schedule meetings and appointments using Google Calendar
- Perform various administrative tasks to support different aspects of the client’s business
- Assist with personal matters such as: booking flights and hotel accommodations, and coordinating with family members for school-related activities
General Virtual Assistant
Alderwish CPA LLC
05.2023 - 08.2023
- Organize and manage files on OneDrive, utilizing Microsoft Office tools for documentation and collaboration
- Assist in completing reports using Microsoft Excel and edit/update database records as needed
Executive Assistant
Simmy Kaur
01.2023 - 05.2023
- Organize and manage files through Google Workspace
- Conduct research based on the client’s specific needs
- Make calls on behalf of clients to necessary contacts
- Attend daily check-in meetings with the client
- Coordinate with potential hires on Upwork, particularly for editing and project support
Executive Assistant
Forge Co
01.2022 - 12.2022
- Check emails and handle contracts or proposals from new customers regarding installations or house renovation fixes
- Create invoice templates for new customers based on equipment and service requirements
- Update daily spreadsheets and maintain documentation files for customer records
- Manage and update customer profiles and project details on the BuildOps portal
- Provide support to executives and other team members on various ongoing projects
Customer Service Chat Representative
Auctus
11.2021 - 01.2022
- Provide daily chat support to address customer inquiries
- Assist customers with their specific concerns and ensure timely resolution
Customer Service Representative
Alorica Philippines, Inc.
04.2021 - 10.2021
- Answer inbound calls and assist drivers with their concerns under a Food Delivery business in the US - Grubhub
- Make outbound calls to restaurants and customers to address and resolve concerns
- Manage emails and generate reports using Zendesk
Candidate Engagement Specialist
Inspiro Relia
10.2020 - 04.2021
- Conduct outbound calls to interview applicants
- Assess applicants based on work experience, educational background, and other relevant factors to match them to the appropriate account
- Send emails and SMS updates to applicants regarding their application status
Education
Bachelor of Science - Hotel, Restaurant, And Institution Management
De La Salle-College of Saint Benilde
Manila, Metro Manila, Philippines02-2020
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Customer Service-oriented
- Interpersonal communication
- Travel coordination
- Database management
- Document preparation
- Project management
- Phone etiquette
- Appointment setting
- Spreadsheet tracking
Tools/CRM Used
- Productivity and Collaboration Tools: Google Workspace, Microsoft Office, Slack, Zoom, Notion, Evernote
- Customer Support Platforms: Zendesk, HubSpot
- E-commerce and Shipping Tools: Shopify, ShipStation
- Communication Tools: Softphones (Ooma, HiFive, OpenPhone)
- Security Software: VPN applications
Timeline
Email Support Representative
Farmers Pick
10.2024 - 04.2025
Medical Encoder
Pamela DeAndrea (Medical Work)
06.2024 - 12.2024
Executive Assistant
Root Strategies LLC / Tenet Leadership LLC
08.2023 - 10.2024
General Virtual Assistant
Alderwish CPA LLC
05.2023 - 08.2023
Executive Assistant
Simmy Kaur
01.2023 - 05.2023
Senior Captain / Team Captain
Wing Assistant
08.2022 - 10.2024
Executive Assistant
Forge Co
01.2022 - 12.2022
Customer Service Chat Representative
Auctus
11.2021 - 01.2022
Customer Service Representative
Alorica Philippines, Inc.
04.2021 - 10.2021
Candidate Engagement Specialist
Inspiro Relia
10.2020 - 04.2021
Bachelor of Science - Hotel, Restaurant, And Institution Management
De La Salle-College of Saint Benilde
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