Summary
Work History
Education
Skills
Timeline
AssistantManager
Shella Mercado

Shella Mercado

Virtual Assistant
Calamba City

Summary

  • Dynamic Email Support Representative with a proven track record at ECE Contact Centers, excelling in problem-solving and effective communication. Recognized for enhancing seller satisfaction through meticulous follow-up and technical support. Adept at multitasking and organization, consistently delivering results in fast-paced environments while maintaining high accuracy in all interactions.
  • Professional with focus on delivering exceptional email support. Proven ability to handle customer inquiries and provide timely resolutions. Team player who drives results and adapts to changing needs. Skilled in communication and problem-solving.
  • Experienced with handling high volumes of customer inquiries via email. Utilizes strong communication skills to provide clear and concise responses. Track record of resolving issues efficiently and maintaining customer satisfaction.
  • Professional with strong background in customer support, ready to excel in email communication. Known for resolving issues efficiently, ensuring customer satisfaction, and adapting to changing needs. Skilled in written communication, problem-solving, and collaboration. Dependable team player focused on achieving results.

Work History

Email Support Representative

ECE Contact Centers -Walmart Account
  • Resolved sellers inquiries through email communication, ensuring clarity and satisfaction.
  • Assisted in troubleshooting technical issues related to Walmart account services.
  • Adapted quickly to evolving product knowledge and company policies for effective support.
  • Collaborated with team members to streamline email response processes and improve efficiency.
  • Maintained accurate documentation of customer interactions within support systems.
  • Ensured consistent follow-up on unresolved issues, enhancing overall customer experience.
  • Maintained a high level of accuracy in all email correspondences, ensuring that sellers received clear and concise information to address their inquiries effectively.

Category Strategic Initiative

ECE Contact Centers - Walmart Account
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Seller Support Agent

ECE Contact Centers - Walmart Account
  • Resolved sellers inquiries regarding order status and product availability.
  • Provided technical support for Walmart account-related issues, enhancing user satisfaction.
  • Collaborated with team members to streamline communication processes across departments.
  • Exceeded expectations in case resolutions with clear problem-solving strategies tailored towards individual seller needs.

Graphic Designer

KAF Designs & Printing Services
  • Designed compelling graphics for print and digital media, enhancing client branding initiatives.
  • Collaborated with clients to understand design requirements, ensuring alignment with project goals.
  • Utilized Canva to create visually appealing marketing materials and promotional items.
  • Executed revisions based on client feedback, maintaining high standards of quality and accuracy.

Data Entry Clerk

KAF Designs & Printing Services
  • Entered and updated client information into database with high accuracy.
  • Processed incoming orders and tracked inventory levels efficiently.
  • Assisted in preparing documents for printing, ensuring quality standards were met.
  • Utilized data entry software to maintain records and generate reports consistently.
  • Coordinated with team members to streamline workflow and improve productivity.
  • Implemented organizational systems for digital files, enhancing retrieval speed.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Pamantasan Ng Cabuyao
Cabuyao City, Laguna
04-2010

Skills

Organization

Complaint handling

Follow-up skills

Typing speed

Email etiquette

Teamwork

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Microsoft windows and office

Multitasking Abilities

Reliability

Organizational skills

Effective communication

Verbal and written communication

Remote technical support

Remote support

Timeline

Email Support Representative

ECE Contact Centers -Walmart Account

Category Strategic Initiative

ECE Contact Centers - Walmart Account

Seller Support Agent

ECE Contact Centers - Walmart Account

Graphic Designer

KAF Designs & Printing Services

Data Entry Clerk

KAF Designs & Printing Services

Bachelor of Science - Electrical, Electronics And Communications Engineering

Pamantasan Ng Cabuyao

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Shella MercadoVirtual Assistant