Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kenneth Razon

Kenneth Razon

Mabalacat, Province Of Pampanga

Summary

Professional with strong background in customer support, ready to excel in email communication. Known for resolving issues efficiently, ensuring customer satisfaction, and adapting to changing needs. Skilled in written communication, problem-solving, and collaboration. Dependable team player focused on achieving results.

Overview

9
9
years of professional experience

Work History

Email Support Representative

Superstaff
Angeles City, Province Of Pampanga, Philippines
06.2022 - 05.2026
  • Resolved customer inquiries via email, ensuring timely and accurate responses.
  • Maintained detailed records of customer interactions to support quality assurance efforts.
  • Process timely refund.
  • Ensures quality of work by always checking customers information and transactions.
  • Crossed train to finish tasks using Shopify, NetSuite and Magento
  • Assigned task to Shopify & Platform Setup Specialist

AT&T Tech Support and Sales Agent

Sutherland Global
Clark Philippines
09.2021 - 05.2022
  • Led sales initiatives, driving customer engagement and satisfaction through tailored solutions.
  • Mentored junior agents, enhancing team performance and promoting best practices in sales techniques.
  • Efficiency on handling multiple concerns at the same time

Call Center Representative

United Parcel Service, UPS
Angeles City, Province Of Pampanga, Philippines
08.2020 - 01.2021
  • Managed high-volume inbound calls to resolve customer inquiries efficiently.
  • Provided accurate information on shipping options and tracking statuses.
  • Assisted in troubleshooting delivery issues.

Computer Shop Attendant

Dhaisel's Internet Cafe
Mabalacat, Province Of Pampanga, Philippines
01.2017 - 02.2018
  • Assisted customers with product selection and troubleshooting technical issues.
  • Ensured cleanliness and orderliness of shop environment to enhance customer experience.

Education

No Degree -

Sta Ines Elementary School
Mabalacat, Philippines

High School Diploma -

Mabalacat National High School
Dau, Mabalacat Pampanga

Skills

  • Customer communication
  • Email resolution
  • Data Entry
  • Quality assurance
  • Proficiency in using excel
  • Knowledge on using NetSuite and Shopify
  • Organization
  • Complaint handling
  • Follow-up skills
  • Shopify account specialists

Languages

English
Intermediate (B1)

Timeline

Email Support Representative

Superstaff
06.2022 - 05.2026

AT&T Tech Support and Sales Agent

Sutherland Global
09.2021 - 05.2022

Call Center Representative

United Parcel Service, UPS
08.2020 - 01.2021

Computer Shop Attendant

Dhaisel's Internet Cafe
01.2017 - 02.2018

No Degree -

Sta Ines Elementary School

High School Diploma -

Mabalacat National High School
Kenneth Razon